Visier Solutions is hiring a
Senior Implementation Consultant

Summary

Join Visier, the leader in people analytics, as we seek SaaS Implementation Consultants to join our growing Customer Experience team. As a critical customer-facing role, you will work directly with external customers and internal stakeholders throughout the implementation process of our flagship enterprise solution.

Requirements

• Tertiary or additional professional education in a technical discipline such as computer science, engineering, data science/engineering
• Excellent demonstrable verbal and written communication skills - you strive for transparency, assume positive intent, seek to understand, encourage creative conflict, and thrive on open feedback
• Minimum 5 years’ worth of experience in analytics which may include working with business intelligence, data visualisation tools e.g. Tableau, MS Power BI), building reports or dashboards
• Experience in database management systems and data set integrations
• Strong knowledge of data extraction, transformation, and loading (ETL)
• You have been a lead consultant (ideally in SaaS implementations) with external clients and are confident in your ability to coach them through multiple solutions for the best possible outcomes
• Strong analytical and problem-solving skills, ability to think through complex problems and come up with creative solutions
• Demonstrated experience in managing multiple deliverables and stakeholders in parallel with competing levels of priority
• You are comfortable learning and working autonomously making the most out of the resources at your disposal
• Able to work remotely and be a collaborative team player that builds positive relationships with other team members
• Ability to maintain accurate customer documentation and case management records
• Demonstrated track record of contributing to process improvement

Responsibilities

• Use your consulting skills to maintain B2B customer relationships, gather customer requirements, provide them with technical guidance and direction, and set expectations accordingly
• Translate and present data requirements clearly and professionally to our customers, enable them to source and provide the required data and to validate their solutions
• Collaborate with internal team members and key stakeholders, applying technical leadership and expertise to scope, design, and implement creative solutions that meet our customers’ needs at every level of complexity
• Leverage expertise in data-warehousing techniques, database management systems and analytic solutions throughout the implementation process
• In collaboration with Customer Success Managers, Implementation Managers, Advisory Services Consultants, and Solution Architects, proactively own the technical implementation and configuration of multiple, parallel projects, while achieving high-quality results in a timely manner
• Provide technical leadership, oversight, and feedback to your peers, review their implementations and configurations to ensure high quality of work and best practices are followed
• Continuously evaluate current tooling, practices, and processes for efficiency, define and champion improvements to how we work
• Continuously acquire new skills and proactively seek to broaden your expertise and domain knowledge, engage as an early adopter of our ever-evolving platform capabilities and tooling

Benefits

Base pay range for this position is 95k-135k/year + bonus