Senior Implementation Manager

Summary

Join Dusty Robotics, a leading autonomous robotics company, as a Senior Implementation Manager. You will play a key role in onboarding and growing our largest, most complex accounts. This remote position, with approximately 50% travel, requires managing the end-to-end implementation of our FieldPrint Platform on construction sites across the US. You will provide on-site training, build client relationships, and collaborate with cross-functional teams. Success in this role demands strong project management skills, construction expertise, and the ability to thrive in a fast-paced environment. Dusty Robotics offers a competitive compensation and benefits package, including unlimited vacation, 401k matching, and flexible schedules.

Requirements

• 6+ years of experience in construction project management, implementation, deployments, or applications with at least 3 years in a senior or lead role
• Track record of successfully managing complex construction projects, particularly those involving advanced technology or robotics
• Strong project management skills, including proficiency in project management software (e.g. Asana, Jira, Notion etc.)
• Excellent problem-solving, critical thinking, and analytical skills
• Exceptional communication and interpersonal skills with the ability to build strong relationships with clients and internal teams
• Ability to thrive in a fast-paced, entrepreneurial environment, with the flexibility to adapt to changing circumstances, prioritize competing demands, and make informed decisions quickly to drive organizational and project success
• Understanding of construction processes, safety standards, and compliance requirements
• Bachelor’s degree in Construction Management, Engineering, Robotics, or a related field (or equivalent work experience)

Responsibilities

• Provide onsite training and post-deployment support to clients, ensuring they are successfully utilizing our robotics systems. This includes extensive travel to customer construction sites
• Serve as the primary point of contact for clients during the implementation phase, building and nurturing strong, long-term client relationships
• Work closely with clients to understand their evolving needs, ensuring our solutions are tailored to their specific project requirements and future goals
• Leverage insights from implementation to identify opportunities for expanding and deepening client relationships, working to enhance customer satisfaction and loyalty
• Lead and manage the end-to-end implementation of the FieldPrint Platform for construction projects with Dusty’s largest enterprise clients, from initial planning and design through to deployment and final layout signoff
• Coordinate project schedules, resources, and stakeholders to ensure successful on-time delivery of solutions
• Identify and resolve any implementation challenges, ensuring projects stay on track and meet client expectations
• Monitor and report on project progress, risks, and milestones to senior leadership
• Work closely with the engineering and R&D teams to ensure the products meet client specifications and can be deployed efficiently
• Collaborate with Dusty’s customer support team to provide post-implementation support and ensure ongoing satisfaction
• Collaborate with the sales team to identify and pursue new business opportunities within existing client accounts. Support the sales team in preparing proposals, presentations, and customized solutions for potential clients
• Push opportunities with marketing for deliverables such as case studies, multi media content, web features, speaking engagements, and more
• Regularly sync with account and finance teams to ensure clients are billed accurately and timely
• Develop and refine internal implementation processes to improve efficiency and scalability across multiple projects
• Contribute to the development of best practices and customize external operating procedures for Dusty’s largest customers. These procedures should be created in partnership with the client to create a repeatable plan to implement the FieldPrinter
• Gather feedback from clients and internal teams to improve the functionality, usability, and deployment processes of our solutions
• Proactively identify project or account risks and work to mitigate them by implementing risk management strategies. These risks could include billings or contract risk resolution
• Troubleshoot and resolve technical issues during implementation, collaborating with engineering teams as necessary

Preferred Qualifications

• Preferred experience with robotics, automation, or other technology solutions in construction or manufacturing
• Familiarity with other construction software tools such as AutoCAD, Revit, Bluebeam, Procore etc
• CAPM or PMP (Project Management Professional) certification or similar project management credentials
• OSHA 10 or OSHA 30

Benefits

• Unlimited vacation policy
• 401k with employer match
• Reasonable work hours
• Flexible schedules