Senior Instructional Designer

Summary

Join Zwift's Community Support team as a Senior Instructional Designer! You'll design engaging training materials for global support colleagues, leveraging your expertise in adult learning and the Kirkpatrick model. Collaborate with subject matter experts and BPO trainers to ensure high-quality training delivery and monitor learning outcomes. You'll work closely with the Technical Writing team to create a cohesive knowledge base and contribute to onboarding new hires. This role requires strong communication, presentation skills, and a passion for improving learning experiences. The position offers a competitive salary and comprehensive benefits package.

Requirements

• 5+ years of professional adult learning and instructional design experience
• Experience with Lessonly, Docebo, or equivalent learning management systems
• Proficiency with monitoring engagement, certification, and learning transfer data to gauge training effectiveness and long-term behavioral change
• Proven experience leveraging engagement, certification, and learning transfer data to regularly evaluate and improve learning initiatives over time
• Experience building and sustaining relationships with globally distributed BPO training teams
• Experience facilitating virtual training sessions

Responsibilities

• Leverage ADDIE or similar models to identify learner needs and develop optimal methods for delivering information
• Follow the Kirkpatrick model or similar methods to ensure learners can apply the information they obtain from training; leverage this data to drive improvements in quality and assess and improve ROI over time
• Monitor engagement, certification, and learn transfer data, to ensure learning is delivered in a manner that aligns with Zwift’s standards of quality and tone while driving long-term behavioral change. Additionally, you will consistently leverage this data to evaluate and improve learning initiatives over time
• Build-out a BPO trainer certification program to ensure training is delivered in a manner that aligns with Zwift’s standards of quality and tone
• Foster long-term productive relationships with our BPO training team with the common goal of improving content delivery
• Collaborate with Zwift’s Technical Writing team to build an integrated ecosystem of knowledge in which information is conveyed accurately, consistently, and timely across multiple mediums and touch-points

Preferred Qualifications

• Experienced Zwifter
• Familiarity with cycling or running
• Previous experience in the gaming, software, or fitness technology industry

Benefits

• Performance bonuses
• Equity
• A full range of medical, financial, and other perks and benefits