Senior Integration Engineer

Summary

Join Garner's growing team as an IT Integration Engineer! You will enhance cross-departmental workflows and software integrations across multiple tools in a high-compliance setting. Reporting to the Director of IT & Business Technology, you will collaborate with various teams to improve processes and automation. This role involves automating workflows, building integrations, and enhancing customer success tools. Embedded stints with other teams may be included to gain firsthand experience. The ideal candidate possesses 3-5 years of experience in enterprise-level environments and expertise in low-code tooling. Garner offers a competitive salary and benefits package.

Requirements

• 3-5 years supporting enterprise-level environments, with demonstrated expertise in building scalable internal processes with low-code tooling (Retool, Okta Workflows, Airtable, etc)
• Deep knowledge of building and authoring workflows in a Zendesk ecosystem to support complex customer service needs at scale

Responsibilities

• Automate inter-departmental workflows across various platforms, including business operations, finance, onboarding/offboarding, and RBAC processes
• Build automation to evolve Garner’s customer success tools, including enhancing Zendesk to meet business needs
• Develop and maintain integrations that improve operational efficiency and compliance within Garner’s technology HITRUST/SOC-compliant ecosystem
• Enable Garner’s employees by automating and refining workflows to support business objectives effectively

Preferred Qualifications

• Some experience in ITIL process and helping to administer and manage IT at scale in a high compliance environment
• Some experience mapping processes in BPMN or similar standards for visual representations of business processes
• A willingness to “roll up your sleeves” to solve complex challenges and drive company success
• Experience in a fast-growing startup environment, adapting to evolving needs and priorities
• A passion for Garner’s mission to improve healthcare

Benefits

• Equity incentive
• Competitive benefits plans