Senior Integration Engineer

Summary

Join IT Concepts, a leading technology firm, as a Senior Integration Engineer supporting our VA-ESOM-End Point Support and Operations Monitoring contract. This role demands experience managing IT projects and a strong understanding of the SDLC for integrations. You will analyze business requirements, ensure seamless integration into existing systems, and align technology solutions with enterprise strategies. The position offers remote work within the US and requires a Bachelor's degree or equivalent experience, along with 10 years of integration experience and 5 years with ServiceNow. We offer a competitive benefits package including paid time off, healthcare, 401k, and professional development opportunities.

Requirements

• Bachelor’s degree in computer science, engineering, math, or equivalent (8 years of additional relevant experience may be substituted for education)
• 10 years’ experience with application, data and/or systems integration
• 5 years of IT experience with ServiceNow Integration, with demonstrated success as an SME and / or in a senior-level position
• Experience in creating strategies and plans for integration of multiple IT systems/subsystems into an operational unit, ensuring full functional and performance capabilities are retained
• Experience in introducing new hardware or software into a new or existing environment while minimizing disruption and mitigating risks
• Strong understanding of integration patterns and best practices
• Proficiency in programming languages relevant to integration development (e.g., Java, Python, Kotlin, C#)
• Excellent analytical and problem-solving skills
• Ability to collaborate effectively with cross-functional teams
• Strong communication and documentation skills
• Ability to follow policies and procedures
• Aptitude to address sensitive situations and positively resolve them
• Ability to obtain and maintain Public Trust Clearance
• Must be US Citizen or Green Card Holder

Responsibilities

• Experience with Hardware Asset Management and Software Asset Management within ServiceNow HAM/SAM Pro modules
• Plan, design, and implement complex functional and technical services and system-level designs
• Support and maintain the Integration platform and integrated components on test and production environments
• Work as part of a team
• Collaborate with cross-functional teams in establishing integration processes and standards, leveraging implementation to build repeatable models
• Engage with architects for design collaboration and review
• Create high-level integration architectures, define data mapping strategies, and select appropriate integration technologies based on project needs
• Collaborate with agency and contract stakeholders to understand business needs, translate them into technical requirements, and identify integration points between different systems
• Implement integrations using APIs, message queues, data mapping tools, and other integration technologies to connect disparate systems and facilitate data exchange
• Design and execute comprehensive integration tests to ensure data accuracy, reliability, and performance of implemented integrations
• Mentor junior integration engineers, provide technical guidance, and resolve complex integration issues
• Monitor integration performance, identify bottlenecks, and implement optimizations to maintain system responsiveness
• Manage changes to existing integrations, coordinate updates with relevant teams, and ensure smooth transition during deployment
• Create detailed documentation for integration design, implementation, and maintenance, as well as share knowledge with the team

Preferred Qualifications

• Experience supporting a federal client
• Azure Active Directory
• Power Apps / Power Platform
• Jira
• SharePoint Development (Out-of-box and Custom) including PowerShell automation
• Power BI reporting with data from Data Warehouse and SharePoint
• Extract-Transform-Load using SQL or Python

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Funds for virtual and in-person activities (happy hours, holiday events, fitness & wellness events, and annual celebrations)
• Attendance at charity galas/events