RetailNext is hiring a
Senior IT Administrator

Summary

Join our team as a Senior IT Systems Administrator and lead the day-to-day operations of the IT Helpdesk, while also being an escalation point for junior staff. This role involves providing local and remote support to global users, setting up cloud services, and implementing automation and AI solutions.

Requirements

• Adaptability & Learning Mindset - Ability to be open to change in terms of daily work as well as open to upskilling oneself continuously to keep up with IT trends
• Customer Service Orientation - Ability to work with all levels of staff and provide a top notch customer service experience by listening, understanding and resolving IT queries by providing effective resolutions. Along with proactive communication
• Attention to Detail - Ensuring that all tasks are double checked to ensure consistent high quality output
• Mentoring - Ability to mentor, listen and guide the Junior IT Administrator

Responsibilities

• Local and remote support of global users and system platforms
• Onboarding Presentations  and offboarding new users and leavers (when needed)
• Support and configuration of cloud services - AZURE, Microsoft Office 365, Google Drive
• Setup of SAML Apps / Google SSO for systems available
• Installation, configuration and maintenance of system hardware and external and internal software and applications
• Daily IT support, desktop/laptop and server support where escalated by Junior IT Administrator/IT Administrator
• Escalation point for the IT Helpdesk ticketing queue and provide updates and solutions
• Implement Automation and AI into the organization to automate anything that is humanly possible
• Liaising with vendors as well as finding new vendor to improve our IT processes and procedures globally
• Contributing to and working on general People team projects as required (from a technical aspect)
• Network/Server setup and maintenance

Benefits

• Competitive Salary
• Equity Ownership
• Paid Paternity/Maternity Leave
• Best Self Program - contribution towards your personal or professional development
• Once a month the entire company closes so we can enjoy a “Recharge Day”
• Focus on your career: The ability to own your career, grow, and we will invest in your career every year!