Center is hiring a
Senior Salesforce Administrator

Summary

Join Center, a hyper-growth SaaS company backed by the co-founder of Concur, as a Senior Salesforce Administrator to manage, enhance, and scale our Salesforce environment. The ideal candidate will have deep expertise in Salesforce Sales Cloud, Service Cloud, automation, troubleshooting, and integrations.

Requirements

• 5+ years of experience as a Salesforce Administrator, with proven expertise in Sales Cloud, Service Cloud (including Omni-Channel and chat bots), preferably in a B2B SaaS environment on a revenue operations team
• Expertise in Salesforce Flow, Workbench, Developer Console, and other debugging tools. Proficient with Salesforce deployment tools such as Gearset
• Salesforce Administrator (ADM 201) required; Advanced Administrator, Platform App Builder, or related certifications preferred
• Demonstrated experience managing complex Salesforce projects, including stakeholder management, requirement gathering, and execution
• Strong analytical and problem-solving skills, with the ability to diagnose issues and recommend solutions quickly and effectively
• Excellent communication skills, with the ability to convey complex technical information clearly to both technical and non-technical stakeholders
• Highly organized with a strong attention to detail, ensuring accuracy in project execution and data management

Responsibilities

• Design, build, and maintain complex Salesforce Flow automations to streamline business processes and improve user experience
• Proactively identify, troubleshoot, and resolve issues within Salesforce using tools like Developer Console, Workbench, and other debugging methods
• Manage and optimize integrations with other key business systems, including third-party applications, APIs, and custom solutions
• Lead and manage Salesforce-related projects from inception to completion, working closely with stakeholders to define requirements, set timelines, and ensure successful delivery
• Utilize deployment tools such as Gearset to manage changes in the Salesforce environment, ensuring rigorous testing and seamless deployment of updates
• Manage Salesforce omni-channel solution to improve service delivery and customer support operations
• Create and maintain comprehensive documentation for processes, workflows, and customizations to support training and future enhancements
• Provide advanced support to Salesforce users, including troubleshooting complex issues and delivering training sessions to drive user adoption
• Oversee data quality, security, and governance within Salesforce, ensuring data integrity and compliance with company standards

Benefits

• Competitive salary
• Performance bonus
• Generous paid time off
• Comprehensive health benefits
• 401(k) participation
• Self-Managed PTO plan
• 9 Paid Holiday’s
• Paid Parental Leave
• Commuter Stipend