Senior IT Engineer

Summary

Join Fetch's IT Ops team as a Senior member and help scale our infrastructure. You will provide on-site and remote IT support, troubleshoot issues, and manage various SaaS platforms like Okta, Atlassian Suite, and others. Responsibilities include user support, system optimization, automation, and identity and access management. You will need experience administering users in G Suite and Okta, a deep understanding of macOS and Windows, and familiarity with SAML and SSO. Fetch offers a comprehensive benefits package including equity, 401k match, health benefits, education reimbursement, paid time off, robust leave policies, and a flexible work environment.

Requirements

• Prior experience administering users in G Suite, Okta, and/or similar SaaS software
• Enthusiastic about helping people, with a friendly and reassuring attitude
• A deep working knowledge with personal experience using both macOS and Windows
• Working knowledge of SAML concepts and SSO applications (Okta, OneLogin, etc)
• Familiarity with UNIX scripting, automation tools, webhooks, and API request concepts
• You have a handle on and personal interest in staying up to date on the latest consumer tech

Responsibilities

• Be on-site IT support at our office (at least two-three days a week)
• User Support and Troubleshooting
• Provide Level 2/3 support for identity, collaboration, and productivity tools
• Develop and maintain IT documentation, guides, and knowledge base articles
• Lead IT support efforts for incident response and root cause analysis
• System Optimization and Automation
• Identify opportunities to streamline IT processes through automation and scripting
• Assist in implementing new tools and solutions to improve IT service delivery
• Identity and Access Management (Okta)
• Manage and configure Okta SSO and MFA policies for user authentication
• Create and maintain user lifecycle workflows, including onboarding and offboarding processes
• Troubleshoot identity-related issues and maintain security compliance
• Integrate and manage third-party applications with Okta for SSO
• Atlassian Suite Administration (Jira, Confluence, Bitbucket)
• Administer Jira projects, workflows, permissions, and automation rules
• Maintain Confluence spaces, user permissions, and best practices for documentation
• Support Bitbucket configuration, repositories, and user access
• Troubleshoot user and system issues and optimize tool performance
• Administer SaaS apps and account access for the tools our team depend on including: Okta, G Suite, Atlassian (Jira, Confluence), Slack, Zoom, Apple (macOS, MDM, ABM, VPP), Microsoft (Windows 10, Azure AD, Office 365, Intune), AWS (IAM, Route 53)
• Be a technical resource for questions related to the above tools with the ability to produce an appropriate solution
• Applying best practice security policies and strategies
• Create and maintain quality technical documentation that describes the processes and systems you work with
• Multi-task on assignments, prioritize and deliver on routine tasks and assigned projects

Preferred Qualifications

• B.S. Computer Science, Information Systems with equivalent experience in an IT role
• 5+ years in IT support or system administration, with a focus on Okta, Atlassian tools, and Google Workspace
• Previous experience in a startup environment
• A functional understanding of networking concepts
• Excellent verbal and written communication skills

Benefits

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth
• 401k Match: Dollar-for-dollar match up to 4%
• Benefits for humans and pets : We offer comprehensive medical, dental and vision plans for everyone including your pets
• Continuing Education : Fetch provides ten thousand per year in education reimbursement
• Employee Resource Groups : Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule
• Calvin Care Cash : Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment : Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home