Senior IT Operations Systems Engineer

Summary

Join Airalo, the world’s first eSIM store, as a Senior IT Operations Systems Engineer! This remote-first, full-time position is pivotal in shaping the future of internal user workflows. You will build automation within IT, serve as a point of contact, and establish structures and processes. The role requires strong problem-solving, collaboration, and technical decision-making skills. Airalo offers competitive benefits including health insurance, a work-from-anywhere stipend, and annual wellness and learning credits. This is an opportunity to make a significant impact in a fast-paced, innovative company.

Requirements

• 5+ years of experience in user support in a cloud-first modern IT environment
• Proven experience designing and deploying SaaS applications such as MDM and IDP Solutions
• In-depth knowledge of identity and access management concepts and practices
• Developing automation workflows and integrations for repetitive or manual tasks
• Ability to work independently and collaboratively in a fast-paced environment
• Team player and open to new ideas
• Good communication skills and fluency in English

Responsibilities

• Identify and solve team, organizational, and business IT infrastructure problems
• Make technical decisions on behalf of the department and organization while providing presentation support to leaders during technical discussions
• Jointly collaborate with Compliance, IT, People, and Security team members for improving automation efficiency, security posture, and vulnerability management
• Design and develop software that improves back office automation
• Participate in the Global IT planning process and ensure architectural designs and principles are incorporated in enterprise implementations
• Provide senior level direction to the Information Technology team, assist with mentoring and providing technical guidance to more junior staff members
• Build roadmaps for acquiring, integrating, and implementing high-value technology and processes. Oversee efforts (e.g. proof of concepts) to measure and prove new technology value
• Create and manage access policies to improve security and adhere to compliance standards
• Build and maintain cross-functional relationships with internal teams to drive initiatives
• Work with Security, PeopleOps and IT to develop automated onboarding and offboarding processes

Preferred Qualifications

• Knowledge in one of the following scripting languages - Python or Ruby
• Experience with workflow automation and Saas tools that can deliver on that such as, but not limited to Okta, JAMF/Jumpcloud, Zapier etc. (Okta & JAMF/Jumpcloud certification)
• Experience in supporting other departments with high priority projects
• Experience with HRIS systems
• Cloud computing administration experience (AWS/GCP)
• Have strong fundamental knowledge of security best practices
• Prior work experience in telecommunications
• Knowledge of eSIM and GSMA related technologies and services

Benefits

• Health Insurance
• Work-from-anywhere stipend
• Annual wellness & learning credits
• Annual all-expenses-paid company retreat in a gorgeous destination
• Other benefits