Senior IT Support Engineer

Summary

Join Brave, a company dedicated to protecting online privacy, as a Senior IT Support Engineer. This hybrid role in San Francisco offers a blend of on-site and remote work. You will leverage your expertise in troubleshooting software, hardware, and networking issues across various operating systems (MacOS, Windows, Linux). Responsibilities include A/V support, user account management, hardware/software inventory control, and creating technical documentation. The ideal candidate possesses strong customer service skills, a deep understanding of IT security, and experience with Google Suite and corporate security controls. Brave offers competitive salaries, benefits, and a collaborative work environment.

Requirements

• Experience implementing corporate security controls such as those required for SOC 2
• Experience with Google Suite Admin to help us implement tooling around user management
• Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you're saying!)
• Good working knowledge of Google Suite, Slack, GitHub
• Deep knowledge of operating systems such as Mac OS, Windows, and Linux
• Experience doing internal security audits
• Demonstrate excellent organizational skills in both physical workspaces (e.g., cable management, equipment storage) and managing digital workflows, including task tracking and documentation

Responsibilities

• Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux
• A/V Support using Brave Talk, in house and remote
• User account management such as onboarding / offboarding staff members, modifying access permissions, periodic audits of access controls, and user credential management
• Hardware and Software Inventory Control and Purchasing and shipping
• Managing user software such as backups
• Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge based articles
• Doing security reviews of our vendors and responding to customer security inquiries that relate to IT

Benefits

Highly competitive salaries & benefits, and generous home-office stipends