Senior IT Technician

Summary

Join Wiz, a rapidly growing cloud security company, as a Senior IT Technician (Help Desk Support). Working remotely in the PST time zone, you will provide tier 1 support to end-users globally, diagnose and resolve technical issues across various systems, and participate in asset management. Collaborate with HR on employee lifecycle tasks, including onboarding, and create and maintain internal documentation. Maintain high service desk standards and stay updated on company technologies, training employees on best practices. This role requires 6+ years of remote end-user support experience and expertise in Windows, macOS, Google Workspace, and IAM solutions. The position offers a competitive benefits package.

Requirements

• 6+ years of experience supporting end users remotely
• Significant experience providing software support to Windows and macOS users
• Experience supporting Google Workspace
• Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment
• Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity
• Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure

Responsibilities

• Provide tier 1 support for all end users remotely
• Diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software
• Participate in asset management activities related to both hardware and software
• Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally
• Draft and update detailed internal and end user facing documentation related to supported technologies and processes
• Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs
• Stay current on technologies used by the company and all internal changes, and train employees on best practices

Preferred Qualifications

• Professional experience with cloud service providers such as AWS, GCP, and Azure
• Demonstrable, strong interest in security and cloud technologies
• Fluency in operating within highly regulated environments
• Supported a globally distributed workforce

Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)
• Short- and Long-term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan (with employer match)
• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave