Senior Operations Technician

Summary

Join Verra Mobility as a Senior Operations Technician and become a subject matter expert within the Field Services Organization. Lead sophisticated diagnostics and resolutions for complex equipment issues, collaborating with field technicians. Meticulously document operational activities, utilizing data for informed decision-making. Mentor Associate Operations Technicians, fostering a team-centric environment. Identify operational inefficiencies and recommend process enhancements. Organize and conduct training sessions on equipment operation and troubleshooting. This remote position offers flexibility to work from home full-time.

Requirements

• Associate’s degree or three or more years of work experience
• Three or more years of related work experience
• Experience in IT Support, Customer Service, and/or Project Management
• Strong background in a command center and/or field services environment, along with hands-on experience in troubleshooting technical issues
• Proactive problem-solver with the ability to work collaboratively, showcasing strong analytical skills for effective decision-making during field support processes
• Excellent communication skills, both verbal and written to effectively relay complex information to diverse teams and stakeholders
• Must be able to approach challenges with professionalism and maintain a quality-driven mindset
• Thrive in fast-paced environments, adeptly multitasking to meet deadlines while demonstrating advanced technical proficiency and a keen ability to adapt to varied computer systems and software

Responsibilities

• Lead sophisticated diagnostic and resolution efforts for complex equipment issues, collaborating with field technicians to ensure swift recovery and optimal performance of operations
• Oversee meticulous documentation of operational activities, ensuring comprehensive tracking of equipment status and maintenance requirements. Utilize this data to facilitate informed, data-driven decision-making
• Act as a mentor and resource for Associate Operations Technicians, nurturing a team-centric environment that promotes learning, skill enhancement, and innovative problem-solving
• Identify inefficiencies within operational workflows and recommend enhancements to processes that lead to increased reliability, efficiency, and service quality
• Organize and conduct training sessions for team members and new hires on equipment operation, troubleshooting, and best practices, ensuring the team's technical abilities remain cutting-edge

Preferred Qualifications

• Experience as an Operations Technician
• Advanced Field Services Technician Experience
• Advanced Event Processing Experience
• Knowledge and exposure to Verra Mobility products, and and/or its clients
• Usined Alcyon, Axsis, Service Now, or related tools

Benefits

• In this remote role, you'll have the flexibility to work from home full-time, allowing you to create an optimal work environment
• You’ll also have regular check-ins and team meetings scheduled through virtual platforms to ensure collaboration and support