Senior IT Technician

Summary

Join Wiz, a rapidly growing cloud security company, as a Senior IT Technician! Working remotely, you will provide tier 1 support to global end-users, troubleshoot technical issues across various platforms, and manage IT assets. You will collaborate with HR, onboard new employees, and maintain detailed documentation. This role requires strong remote support experience, expertise in Windows and macOS, and familiarity with IAM solutions. Fluency in Japanese and English is essential. You will set a high standard for quality in all service desk activities and stay current on company technologies.

Requirements

• 5+ years of experience supporting end users remotely
• Significant experience providing software support to Windows and macOS users
• Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment
• Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity
• Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure
• Being able to support employees in both Japanese & English

Responsibilities

• Provide tier 1 support for all end users remotely
• Diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software
• Participate in asset management activities related to both hardware and software
• Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally
• Draft and update detailed internal and end user facing documentation related to supported technologies and processes
• Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs
• Stay current on technologies used by the company and all internal changes, and train employees on best practices

Preferred Qualifications

• Professional experience with cloud service providers such as AWS, GCP, and Azure
• Demonstrable, strong interest in security and cloud technologies
• Fluency in operating within highly regulated environments