Senior Managed Services Consultant

Summary

Join Salsify, a leading commerce infrastructure company, and contribute to our growth from $100M to $500M! We help brands win on the digital shelf by providing shopper-centric products. As a key team player, you will manage and execute daily operations for our clients, ensuring seamless service and high standards. You will partner with various teams to meet client needs and proactively identify solutions. This role requires experience with the Salsify PXM platform and retailer vendor portals. We offer competitive compensation, benefits, and a positive work environment.

Requirements

• 2+ years of experience working in the Salsify PXM platform
• 1+ years of experience with retailer vendor portals such as Amazon Vendor Central, Target Partners Online, or Walmart SupplierOne
• 1+ years of experience working with GDSN
• 2+ years experience navigating the complexities large enterprise clients face when launching and maintaining a new platform
• Passion for making customers successful and are excited to work in a customer-centric environment
• Experience problem solving and can take different approaches to all sorts of challenges, whether they be technical, organizational, internal, customer, or personal
• Able to extrapolate from limited data to make quick decisions and determine the best course of action for client business objectives
• Curiosity and willingness to learn with the ability to quickly grasp and make effective use of knowledge
• Drive to seek out resources or training support for ongoing learning and upskilling, both on Salsify PXM and retailer platforms
• Ability to thoughtfully communicate new concepts to diverse audiences and adapt to changing circumstances
• Confidence driving solutions to challenging customer or internal situations autonomously and understand when to raise risk and inform relevant stakeholders

Responsibilities

• Partner with Project Managers to complete service tasks on time, within scope, and budget
• Manage, execute, and prioritize work for multiple Salsify clients, demonstrating a strong sense of ownership for the success of your client contracts
• Act as a subject matter expert on Salsify PXM features and solutions for our clients
• Engage with clients to identify their business priorities, pain points, and Salsify goals, then implement solutions for optimal efficiency and lasting success
• Work cross-functionally with Customer Success Managers, Project Managers, Account Managers, Implementation Consultants, and other teams to ensure customers are set up to achieve established metrics/goals
• Ensure a positive experience for all stakeholders by guiding and collaborating with them. Proactively communicate with clients and internal teams to keep everyone informed of progress, added value, and potential challenges
• Present solution recommendations with confidence and clearly communicate technical concepts to nontechnical audiences as needed
• Complete the technical work to execute services while being accountable to deadlines, quality, and contract scope
• Track hours utilization and project progress, identifying and addressing concerns or issues early on to mitigate potential escalations
• Contribute to the growth of our team by actively proposing ideas for process improvement and sharing knowledge across the team

Benefits

• Health & medical benefits
• Flexible spending accounts
• Flexible PTO
• Equity in the form of stock options