Senior Managed Services Engineer

Summary

Join Trace3 as a Sr. Managed Services Engineer and play a key role in supporting our managed services clients. You will deliver advanced troubleshooting, maintain critical IT infrastructure, and drive operational excellence across diverse environments. Leverage your expertise in Systems and Network Engineering to resolve complex technical challenges, lead system optimizations, and support documentation and process improvement. Collaborate with cross-functional teams, vendors, and clients to ensure timely issue resolution. This role requires problem-solving skills, collaboration, and a commitment to improving infrastructure stability. The position offers competitive compensation and benefits, including comprehensive medical, dental, and vision plans, a 401(k) plan, and paid time off.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field
• Equivalent work experience may be considered in lieu of degree
• Windows Server, Active Directory, GPO, Folder Redirection, Roaming Profiles
• Linux/Unix Systems (Red Hat, Ubuntu, etc.)
• Office 365, Azure AD, Exchange, and cloud-based identity management
• AWS and Azure cloud services
• VMware/Hyper-V virtualization platforms
• Network protocols and services: DNS, DHCP, VPN, TCP/IP, VOIP
• Experience with SNMP, WMI, and systems monitoring
• PowerShell, Ansible, Python scripting for automation
• Backup and redundancy tools: Veeam, SolarWinds, native cloud backups
• IT documentation and knowledge base management

Responsibilities

• Own and resolve high-level technical issues with a customer-first mindset
• Proactively monitor, maintain, and optimize client network and infrastructure environments
• Lead troubleshooting efforts and provide Tier III escalation support across systems, networks, and applications
• Manage and monitor Windows and Linux systems, including configuration, performance tuning, and system hardening
• Write and maintain scripts using PowerShell, Python, or Ansible to automate routine tasks
• Support system availability, backups, redundancy, and security strategies (Veeam, SolarWinds, AWS, Azure)
• Collaborate with cross-functional teams, vendors, and clients to ensure timely issue resolution
• Maintain detailed documentation, SOPs, and knowledge articles
• Participate in the design, implementation, and support of operational systems and support tooling
• Communicate effectively with internal and external stakeholders throughout the incident lifecycle
• Manage ticket queues and SLA expectations with precision
• Perform off-hours or weekend work as required in a 24/7 operational environment

Preferred Qualifications

• Azure Fundamentals or Associate
• AWS Certified Solutions Architect – Associate or equivalent
• CompTIA Network+ or Security+
• VMware or Red Hat certifications
• ITIL Foundation

Benefits

• Comprehensive medical, dental, and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off