Senior Manager, Account Management

Summary

Join Spreetail as a Senior Manager of Account Management and lead a high-performing team driving the growth of brands using Spreetail's fulfillment services. You will contribute to the strategic vision of the Platform Services division, helping brands optimize their operations and increase profitability. Responsibilities include managing client relationships, developing and executing strategies, and overseeing team performance. This role requires extensive experience in 3PL account management and team leadership, along with strong communication and analytical skills. Spreetail offers a competitive salary and benefits package, including paid time off, parental leave, and health and wellness programs.

Requirements

• Bilingual proficiency in Mandarin and English, with strong communication and translation skills
• Bachelor’s degree in Business, Finance, Project Management or Client Services
• At least 5+ years of experience in 3PL supply chain account management or e-commerce logistics operations
• At least 3+ years of experience in managing and leading teams
• Proven track record of managing and growing 3PL clients with net sales exceeding $50 million annually
• Experience in e-commerce logistics
• Proven ability to consistently and positively contribute in a fast-paced, dynamic, and entrepreneurial environment
• Ability to effectively communicate and influence at all levels, both internally and externally
• Ability to work independently and manage personal and team time, keeping deliverables and deadlines top of mind
• Creative thinking and problem-solving aptitude
• Strong writing, phone and presentation skills
• Ability to travel up to 25%

Responsibilities

• Build and lead a high-performing team of Account Managers
• Provide coaching, feedback, and development opportunities for team members
• Foster a culture of collaboration, innovation, and excellence
• Contribute in the development and execution of the vision and strategy for the Platform Services (Fulfillment) division
• Identify market opportunities, competitive advantages, and value propositions
• Help brands grow sales and profitability by using Spreetail's offerings (fulfillment operations, marketplace integration, technology platform, marketing and merchandising support, and customer service excellence)
• Coach and guide brands on optimizing product assortment, pricing, inventory management, and promotions
• Find and implement ways to reduce costs and inefficiencies in the brand's supply chain and logistics
• Establish and optimize processes and systems to enable the Account Management team to deliver on operational and financial goals
• Directly manage relationships and contracts with strategic accounts
• Negotiate and renew contracts (as needed), resolve issues, and identify opportunities for upselling and cross-selling
• Build and maintain strong working relationships with internal and external stakeholders
• Communicate effectively and proactively, and collaborate on cross-functional projects
• Monitor and analyze the performance of the Platform Services (Fulfillment) division, the Account Management team, and individual brands
• Provide regular and actionable insights and recommendations
• Report on progress and results to the Platform Services leadership team and senior management

Preferred Qualifications

Experience working with Amazon Seller Fulfilled Prime (SFP) and other related marketplaces

Benefits

• Generous vacation policy
• Paid time-off for your wedding week
• Paid parental leave
• Support for parents of growing families
• Special gifts each year
• Swag store credit each year
• Donations to a nonprofit of your choice each year
• Spreetail Spotlight Awards
• Affordable medical, dental and vision plans with coast-to-coast coverage
• Free telehealth
• On-demand mental health resources
• Paid time off to give back to the community
• Salary range: $100,000 - $130,000 a year + bonus
• Equity (dependent on position offered)
• Sign-on payments (dependent on position offered)
• Other forms of compensation (dependent on position offered)