Senior Product Manager - Player Account Management

Summary

Join Fliff, a company pioneering play-for-fun sports gaming, as a Senior Product Manager to lead Player Account Management (PAM) system initiatives. You will develop and execute the long-term vision and strategy for the PAM system, ensuring alignment with company goals. Responsibilities include driving feature development, collaborating with cross-functional teams, managing stakeholders, and ensuring compliance and security. The ideal candidate possesses extensive PAM system knowledge, a strong iGaming background, and proven success in launching player-facing products. You will work closely with UX/UI designers and leverage data insights to improve the PAM system's usability. Fliff offers a competitive compensation package, including flexible time off, comprehensive health benefits, a 401k plan, a work-from-home stipend, and generous parental leave.

Requirements

• Bachelor's degree in Computer Science, Business Administration, or a related field
• 5+ years of experience as a Product Manager in the iGaming industry, with a strong focus on PAM systems
• Proven track record of successfully launching and managing player-facing products in online gaming
• Deep understanding of player acquisition, retention, and monetization strategies in iGaming
• Strong analytical skills with the ability to translate data insights into actionable product improvements
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels
• Knowledge of regulatory requirements in key iGaming markets

Responsibilities

• Develop and execute the long-term vision and strategy for our Player Account Management (PAM) system, ensuring alignment with company goals and industry trends
• Lead the creation and maintenance of a comprehensive product roadmap, prioritizing features that enhance player engagement and retention
• Drive the ideation, evaluation, and prioritization of new PAM features, balancing player needs, business value, and technical feasibility
• Collaborate with cross-functional teams to develop detailed product specifications, ensuring clarity and alignment throughout the development process
• Serve as the primary liaison between technical teams, business stakeholders, and end users
• Provide regular updates to leadership on product performance, market trends, and competitive analysis
• Ensure the PAM system adheres to all relevant regulatory requirements and industry standards
• Collaborate with technical teams to implement robust fraud detection and prevention measures
• Work closely with UX/UI designers to create intuitive and engaging player interfaces
• Conduct user testing and gather feedback to continuously improve the usability of the PAM system

Preferred Qualifications

• Experience with agile development methodologies
• Familiarity with CRM systems and marketing automation tools
• Understanding of payment processing and fraud prevention in online gaming
• Experience with A/B testing and optimization techniques

Benefits

• Competitive compensation package, including base salary and benefits
• Unlimited/ Flexible Time Off: Flexible vacation policy
• Health benefits with 100% paid premiums* for medical, dental, and vision plans for employees and dependents, plus on-demand healthcare concierge
• Pre-tax savings plans for healthcare, with up to a $500 annual employer contribution to the HSA (if enrolled in the HSA medical plan)
• Employee-sponsored 401(k) to help reach your financial goals
• $500 work-from-home stipend for equipment and accessories
• Fully remote work environment
• Generous parental leave
• Professional development opportunities in a dynamic, global setting