Senior Manager, Advanced Analytics

Summary

Join FanDuel Group as a Lead Advanced Analytics Analyst in Customer Operations! You will support stakeholders across the online sportsbook product and customer service, playing a key role in improving the customer experience. Responsibilities include journey mapping, monitoring KPIs, identifying pain points, and providing actionable insights using data analysis. You will lead a team of analysts, engage with C-level executives, and collaborate with cross-functional teams. Success in this role involves effectively illustrating the player experience and using data to drive strategic recommendations. This position offers a competitive salary and a comprehensive benefits package.

Requirements

• Bachelor’s degree or equivalent in Mathematics, Statistics, Economics, Computer Science, Engineering, Business Analytics or another relevant discipline
• 8-10 years of experience in a Customer Experience, Sportsbook/Gaming and/or Analytical Role
• Must be able to attain required regulatory Licensure(s)
• Expertise with SQL, Excel and Tableau (Or similar visualization tools)
• Ability to take on complicated problems and turn them into simple, analytical frameworks
• Excellent Communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

Responsibilities

• Deliver analytical insights and implications through the customer lens that supports and guides strategic thinking
• Leads a team of professional analysts focused on both business results as well as employee mentoring and personal growth
• Engage and influence C-Level executives & leaders with strategic recommendations based on customer analytics
• Key leader in Voice of the Customer & Insights, supporting the integration of efforts in Customer Analytics, Data Science, Customer Research, Competitive Intelligence, Customer Service, and Advanced Analytics
• Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
• Evaluate existing user journeys across all aspects of Sportsbook, including but not limited to Marketing, Product, Commercial, Engineering, Fraud and Payments
• Responsible for business case development, big data analytics and/or modeling using tools (Ex. Including but not limited to Tableau, Quantum Metrics, Amazon Redshift, Amplitude, Azure, Salesforce) as well as delivery of insights
• Quantifies significance of data variances, applies an array of statistical methods ranging from traditional to newly developing within the Big Data space
• Work closely with Product, Commercial, Marketing, Customer Service and other teams to understand analytical and reporting requirements and turn these into tracking specifications for the development teams
• Supporting the production and distribution of web data and insights across the business
• Responsible for strategic business recommendations through data gathering and analytics using advanced modeling techniques to predict outcomes
• Uses traditional modeling techniques to build models that support decision making
• Identify gaps in data to enhance holistic storytelling of strategic initiatives and end to end customer experience journeys
• Identify and/or create metrics in the pursuit of providing a differentiated view of the customer

Preferred Qualifications

• Master’s degree
• Knowledge of Sports Betting and Online Gambling platforms

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Disability insurance
• A 401(k) matching program
• Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
• Paid personal time off
• 14 paid company holidays
• Paid sick time in accordance with all applicable state and federal laws
• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Career and professional development resources to help you refine your game plan for owning and driving your career and development
• Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another