Senior Manager, Marketplace Analytics

Summary

Join Upwork's Analytics & Data Science Team as a Senior Manager of Marketplace Analytics and lead a team of analysts. Partner with product leaders to deliver insights, influencing mobile, messaging, and emerging business strategies. Coach and develop your team, translate complex data into clear narratives, and drive analytics process excellence. Collaborate with economists and data scientists, champion a data-informed culture, and shape growth strategies for our global user base. This role offers a unique opportunity to apply your analytical expertise while nurturing a talented team and unlocking platform innovation. Upwork offers a remote-first work environment and comprehensive benefits.

Requirements

• Proven experience managing and developing high-performing analytics teams in a fast-paced, product-driven environment
• Advanced proficiency in SQL and Python, including data extraction, transformation, and visualization workflows. Familiarity with A/B testing frameworks and statistical methodologies is required
• Demonstrated ability to lead end-to-end analytics projects—from problem framing and hypothesis development to data analysis, modeling, and storytelling
• Experience navigating and driving impact within a two-sided marketplace or similar complex product ecosystem
• A passion for growing others and fostering inclusive, collaborative team cultures

Responsibilities

• Lead a team of 4–5 analysts, ensuring work is well-aligned across product pods and Analytics & Data Science priorities. Drive impact by focusing on high-leverage, high-quality projects
• Partner with product leadership to uncover and deliver insights on new and existing product initiatives, directly influencing strategy for mobile, messaging, and emerging business teams
• Coach and develop junior and senior analysts through actionable feedback, structured mentorship, and growth-aligned goal setting
• Translate complex data into clear narratives and recommendations, enabling strategic decisions across product and business domains
• Drive analytics process excellence by identifying opportunities for new tools, workflows, and best practices that increase team effectiveness
• Collaborate with economists and data scientists to address nuanced questions about marketplace health and user behaviors
• Champion a data-informed culture, modeling curiosity, critical thinking, and an inclusive, experimental mindset

Benefits

• Comprehensive medical coverage for you and your family
• Unlimited PTO
• A 401(k) plan with matching
• 12 weeks of paid parental leave
• An Employee Stock Purchase Plan