Senior Manager, Business Systems

Summary

Join Jane, a remote-first healthcare technology company, and lead the development of its business systems practice. This is a ground-floor opportunity to build foundational systems and processes. You will develop a strategic roadmap, manage enterprise systems, and lead the implementation of new applications. The role requires strong leadership, communication, and technical skills, along with 8+ years of experience in business systems management, including at least 3 years in a leadership role. Jane offers a competitive salary range ($142,500 - $241,500) with a focus on growth and development. The company culture emphasizes collaboration, flexibility, and a commitment to inclusivity.

Requirements

• 8+ years of experience in business systems, IT, or enterprise applications management, with at least 3 years in a leadership role
• Proven experience managing enterprise applications such as Salesforce, NetSuite, HubSpot, Marketo, or similar platforms
• Strong understanding of data architecture, system integrations (APIs, middleware), and process automation
• Experience working in a startup environment and experience building from scratch
• Experience leading cross-functional teams and managing technology initiatives with multiple stakeholders
• Familiarity with compliance frameworks (SOC2, GDPR, CCPA) and security best practices
• Excellent problem-solving skills and the ability to drive data-driven decision-making
• Strong leadership, communication, and stakeholder management skills
• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field; MBA or equivalent experience is a plus

Responsibilities

• Develop and execute a strategic roadmap for business systems, ensuring alignment with company objectives
• Own and optimize enterprise systems, including CRM (e.g., Hubspot), ERP, marketing automation (e.g. HubSpot), and customer support platforms (e.g., Zendesk, HelpScout)
• Lead the evaluation, selection, and implementation of new business applications and integrations
• Partner with key stakeholders across Sales, Marketing, Finance, Customer Success, and IT to define requirements and enhance system capabilities
• Oversee data governance, ensuring high-quality, secure, and compliant data management practices
• Drive automation initiatives to improve efficiency and reduce manual effort across business processes
• Build a small and scrappy team of system administrators, analysts, and developers, fostering a culture of innovation and operational excellence
• Develop KPIs and reporting frameworks to measure the performance and impact of business systems
• Ensure strong vendor management, negotiating contracts and managing relationships with technology partners
• Stay up to date on emerging trends in enterprise technology and make recommendations for continuous improvement

Preferred Qualifications

MBA or equivalent experience

Benefits

• Minimum annual salary of $142,500 and maximum annual salary of $241,500
• Remote work