Senior Manager, Connected Vehicle

Summary

Join Scout Motors and become a key player in revolutionizing the electric pick-up truck and rugged SUV market. Develop and execute a comprehensive strategy for Connected Services, including satellite connectivity, ensuring product competitiveness and customer satisfaction. Collaborate with cross-functional teams to build, launch, and profitably operate these services. Analyze leading connected services partners and manage the product portfolio, defining pricing strategies and KPIs. Benchmark competitors, conduct consumer research, and monitor industry trends. Manage the lifecycle of Connected Services, from concept to production, and coordinate with various teams for seamless integration. Serve as the primary interface and subject matter expert between stakeholders, aligning teams with strategic objectives. Develop a project plan for commercialization and collaborate with internal and external partners. Build and maintain relationships with Mobile Network Operators (MNOs). This role requires occasional travel and is based out of the future Scout Motors headquarters. The position offers competitive compensation and benefits.

Requirements

• Bachelor's degree in engineering, business, or another relevant field
• 10+ years of experience developing and managing OEM Connected Services relationships and consumer offers
• 5+ years of managing vendor relationships related to Connected Services, with a demonstrated success in defining a customer journey and delivering high customer and vendor satisfaction
• Broad base of Connected Services industry and technical knowledge and an extensive network of industry contacts across a variety of MNOs and service providers. Current knowledge of trends in this space
• Customer-first mindset, always thinking from the point of view of a Scout customer
• Demonstrated ability to map customer and employee journeys and collaborate with digital designers and other stakeholders to bring these experiences to life through mobile applications, websites, and in-vehicle interactions
• Strong project management mindset and a track record of defining complex projects and seeing them through to completion, managing teams through influence and using tools such as JIRA/Confluence
• Proven track record of building a high-performing team and developing a positive team culture
• Mindfulness of organizational navigation and ability to create effective cross-functional collaboration at all levels
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously and meet tight deadlines

Responsibilities

• Develop and execute a comprehensive strategy for Connected Services offerings at Scout, including Satellite Connectivity. Ensure the competitiveness of the product offering by measuring KPIs and customer satisfaction
• Drive and coordinate cross-functional stakeholders to build, launch, and profitability operate the Scout Connected Services offers
• In collaboration with product marketing & digital products, conduct an analysis of the leading connected services partners & work with the Purchasing team to develop and launch an RFQ for supplier selection
• Define & manage the Connected Services portfolio of products including charging services, vehicle connectivity, in-vehicle Wi-Fi, streaming, SOS call, & navigation services
• Benchmark the competitive set & conduct consumer research to understand customer expectations and requirements for connected services
• Define the pricing strategy for connected services offerings including end-user pricing for various package tiers as well as the embedded trial length & offer. Develop a detailed business case to support the overall profitability of the business
• Define KPIs to measure customer utilization, customer satisfaction, and overall product effectiveness. Work with the data analytics team to develop dashboards to monitor these KPIs over time
• Monitor emerging trends and ensure that Scout’s Connected Services are always at the forefront of the industry
• Manage the lifecycle of Connected Services, from concept ideation to execution and production. Ensure proper budgets are set for the annual planning round, while adjusting revenue forecasts as market conditions evolve
• Coordinate with Engineering, Product, JV, and IT teams to ensure hardware requirements are met and digital solutions are integrated seamlessly
• Serve as the primary interface and Subject Matter Expert between multiple stakeholders and align teams with the company’s overall strategic objectives
• Develop a project plan to ensure the commercialization of Connected Services, including partnerships, offers, equipment, & support is aligned to the vehicle’s milestones & launch timing
• In collaboration with Scout Accessories, Product Management, and Digital Products, develop a Satellite Connectivity strategy and partnership to enable off-grid connectivity of Scout vehicles
• Collaborate with Scout Customer Support to anticipate customer Connected Services questions and issues, preparing thorough documentation for scaled problem-solving utilization by Customer Support agents
• Build and maintain relationships with Mobile Network Operators (MNOs); in collaboration with Scout Purchasing & the Rivian/VW Tech JV, lead the vendor selection process that results in high quality, reliable, and cost-effective supplier-provided services

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with: Eligibility for 1 assigned vehicle
• A mobility stipend
• Pay Transparency
• This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program