Senior Manager, Customer Solutions

Summary

Join Marqeta as a Senior Manager of Customer Solutions and lead a team advising customers and managing their needs throughout the program lifecycle. Design and deliver scalable, customer-centric payment solutions. Collaborate with cross-functional teams to ensure compliance, flexibility, and usability. The ideal candidate is a problem-solver and strategic thinker with deep payment solutions, compliance, and network requirements understanding. You will excel at listening to customer needs, advising them with tailored solutions, and ensuring scalability and impact. This role significantly impacts customer journey, enabling growth and success in a competitive landscape.

Requirements

• 7+ years customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity
• 3+ years in a leadership or management capacity
• Experience in a customer-facing sales or partnership role; specifically in pre-sales engagement
• Experience working with cross-functional teams, including Product, Engineering, and Customer Success
• Strong project management and organizational skills, with the ability to prioritize and manage multiple customer accounts simultaneously
• Excellent communication and presentation skills, with the ability to effectively communicate complex technical and regulatory concepts to non-technical stakeholders
• Demonstrated ability to lead, mentor, and develop a high-performing team

Responsibilities

• Lead and manage a team of Customer Solution Managers, providing guidance and mentorship to drive performance and development
• Be the subject matter expert on the solutions Marqeta offers
• Collaborate with customers & prospects to understand the unique payment products they want to bring to market
• Support Revenue by identifying and presenting solutions with customers and prospects within Marqeta’s existing platform and partnership ecosystem
• Be able to translate value statements of Marqeta’s solutions as it relates to the cardholder experience
• Partner with Revenue and Product Marketing on customer facing sales collateral
• See around corners for needed solutions and/or solution enhancements to support the Marqeta pipeline
• Coordinate with internal partners to ensure all customer documentation is accurate and within the scope of what is being supported
• Own process evolutions and development to keep the playbook updated and accurate. Communicate changes in processes and content to relevant stakeholders
• Work closely with Revenue teams to ensure the quality and accuracy of the content maintained within the playbook
• Test accuracy and own feedback loops of operational documentation

Preferred Qualifications

• Experience working in a financial services or payments-related environment
• Strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side
• Knowledge of Marqeta's platform or similar payment technology solutions
• Ability to work in a fast-paced, ever-changing environment and adapt to new challenges and opportunities

Benefits

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development