Wonders is hiring a
Senior Manager, Customer Success

Summary

The job is for a Senior Manager, Customer Success at Wonders, a profitable tech company that empowers small restaurants. The role involves leading a team to drive client retention and growth, providing feedback to improve the product, and achieving revenue goals.

Requirements

• Results-driven professional balancing a servant leadership approach with a committed focus on the over-delivery of monthly revenue targets
• Deliver strong client retention, solid upselling results, and a focus on providing referrals to the sales organization
• Possess a do-what-it-takes attitude working the hours necessary to deliver on aggressive but reasonably stretched targets
• Lead-from-the-front attitude, be willing to get in the trenches, learn the business at the core level, and get on the phones with your CSMs and clients as necessary
• Strong leader who can inspire, build, and develop a high-performing team
• Experienced in building internal alignment, and cross-functional relationships and successfully influencing others to accomplish shared goals
• Translate technically detailed processes and integrations into layman’s terms with clients who are not tech-savvy
• Data-driven and able to structure and process qualitative or quantitative data and draw insightful conclusions from it
• Willing to have challenging conversations when necessary, holding team members accountable for delivering for their clients and our organization
• Personable and enjoy working in a client-facing environment
• Patient, empathetic, and have excellent verbal and written communication skills
• Organized, detail-oriented, and able to manage multiple projects and tasks
• Ability to take initiative, and ruthless time management and prioritization skills
• Curious in nature, learn fast, and are not afraid to roll up your sleeves with the team to solve a problem
• Self-motivated, diligent, and can inspire a team to do the same

Responsibilities

• Lead a team of Client Success Managers (CSM) to drive portfolio client retention and measurable growth
• Be the voice of the customers internally by driving continuous feedback to Wonders teams in order to improve our product and services
• Help shape, define and build how we deliver client success to our customer base
• Work together with the GTM leadership team to achieve revenue goals and accelerate company growth

Benefits

Remote work