Senior Manager, Demo Engineering Solutions

Summary

Join Twilio as a Senior Manager of Demo Engineering Solutions and play a pivotal role in enhancing demo capabilities. You will establish and maintain high standards for code quality, lead a team of demo engineers, and collaborate with stakeholders. Responsibilities include developing and maintaining the demo platform, creating impactful demos, and mentoring the team. The ideal candidate possesses a Bachelor's degree in a related field, 7+ years of software engineering experience, and strong leadership skills. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred
• 7+ years of experience in software engineering and/or system architecture design, with a focus on solution development and demo engineering
• Proven experience in a leadership role, ideally within a sales engineering or solutions architecture context
• Strong understanding of Twilio’s products and services, as well as the broader communications industry
• Excellent coding skills, with experience in multiple programming languages and frameworks
• Familiarity with cloud platforms and architecture principles
• Exceptional communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders
• Strong project management skills and the ability to work collaboratively in a fast-paced environment
• Leadership DNA - validated ability to excite and lead successful cross-functional initiatives
• Data-driven and outcomes oriented. Proven ability to optimize revenue and gross profit by using data to guide decision making
• Excellent written and oral communication skills and experience with high-level business and deep technical discussions
• Executive presence and strong communication skills, including ability to create and deliver a great presentation to tell a story and communicate business value as well as product features and benefits
• A bias for action with the ability to test and iterate on new ideas quickly with the appropriate controls and data in place to measure success and change or double down on tactics when needed

Responsibilities

• Own the vision for demo platform consumption and scalability
• Establish and own standards for code quality, test coverage, documentation and reference architecture for demo-related engineering
• Define and maintain a robust reference architecture that supports scalability and flexibility in demos
• Develop a standardized demo template that can be customized for diverse purposes
• Lead the technical development of the demo platform, ensuring it meets the evolving needs of our sales teams and customers
• Implement and manage processes for continuous improvement of demo quality and performance
• Develop and maintain a suite of solution demos that effectively showcase Twilio’s capabilities
• Be the champion and voice of customers
• Build Core Solution demos while remaining adaptable for various use cases
• Operate both strategically and tactically in a dynamic environment
• Align the right resources to the task at hand; foresee and plan around obstacles
• Foster collaboration with engineering teams to drive feature integration and alignment
• Partner with Product Management, Product Marketing, and Enablement to build impactful, educational demos that empower Professional Services and drive customer engagement
• Mentor and develop the demo engineering team for the next phase of growth for the business

Preferred Qualifications

• Ability to build and develop, own, and maintain code on both the front and back end
• DevOps experience a plus
• Experience integrating cloud services (data, app, storage) on AWS, GCP, and/or Azure a plus

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan