Senior Manager, Integrations and Technical Support

Summary

Join the Supply Solutions and SaaS Operations team at ezCater as an experienced Manager to lead the support and configuration of ezCater’s growing API integrations portfolio.

Requirements

• Management Experience: At least 8-10 years experience managing a technical support team, providing mentorship and a positive team culture where everyone understands their role within the larger picture
• Tech-knowledgeable : 4-5 years experience implementing API Integrations, technical writing and/or providing tier 2-3 support for technical issues
• Strategic Thinker: Established and rolled out team KPI’s, while keeping your eye on the greater company-wide goals
• A Natural Relationship Builder : Make connections and keep them. Experience working with Project Management, Product, Engineering, Marketing, Sales and Customer Service teams
• Insanely Autonomous : Love setting audacious goals and are fully comfortable directing your own way to get there. Commit to a schedule and stick to it
• Agile & Flexible: Manage risk but aren’t afraid to iterate. Familiar with high growth operations & problem solving in fast-paced tech spaces
• A circus-level juggler : Comfortable with a high-volume list of varied tasks and know how to prioritize them
• A creative problem solver : Help identify risks & uncover opportunities that will help us soar
• Process Creation : Comfortable with building processes, creating SOP’s and training a team to troubleshoot technical issues

Responsibilities

• Build & Lead: Build and manage a team focused on implementing new integrations and providing technical support to enterprise partners on both sides of our marketplace
• Technical Guidance: Provide technical support for our partner support team, customers and supply partners to ensure collectively, we are meeting implementation milestones and company goals
• Strategic Consultation: Provide consultation and best practices to third party partners, customers and supply partners looking to integrate with ezCater
• Organize & Prioritize: Maintain up-to-date, detailed tracking of tasks, prioritizing those that have the greatest impact to our team goals and monitoring for timely execution
• Collaborate: Work closely with our Project Management, Product, Engineering, Sales, Operations, Customer Service, Marketing, and Analytics teams to help move our shared goals forward
• Manage Partnerships: Work with our technical partners and our Partnership Management team to expand our integration capabilities and commercial relationships
• Communicate Effectively: Thoughtfully explain unique concepts to diverse audiences, and break down complex topics for any stakeholder

Benefits

• Market salary
• Stock options that you’ll help make worth a lot
• The usual holidays
• All-you-can-eat vacation
• 401K with ezCater match
• Health/dental/FSA
• Long-term disability insurance
• Remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!)
• A tremendous amount of responsibility and autonomy
• Wicked awesome co-workers
• Cupcakes (and many more goodies) when you’re in one of our offices