Senior Manager, Internal Audit

Summary

Join Twilio as a Senior Manager, Internal Audit and play a key role in assessing and improving the effectiveness of Twilio’s risk management, control, and governance processes. Lead SOX, Audit and Advisory engagements, collaborate with cross-functional teams, and provide insights to strengthen internal controls and support business objectives, focusing on operations. Ensure compliance, identify areas for operational improvement, and support Twilio’s continued growth and integrity. Lead and execute operational, financial, and compliance audits across Twilio’s business units. Identify key risks and evaluate the effectiveness of internal controls. Develop and maintain a robust audit pipeline, prioritizing high-impact areas and aligning with enterprise risk priorities.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• 10+ years of progressive experience in internal audit, external audit, or risk management, with at least 3 years in a leadership or managerial capacity
• Demonstrated experience in planning, executing, and reporting on complex audit projects across multiple business functions or regions
• Strong knowledge of internal auditing standards, risk assessment practices, and internal control frameworks (e.g., COSO)
• Familiarity with ERP systems (e.g., SAP, Oracle) and general IT and business controls
• Excellent written and verbal communication skills and strong report writing, presentation, and stakeholder engagement skills

Responsibilities

• Lead and execute operational, financial, and compliance audits across Twilio’s business units
• Identify key risks and evaluate the effectiveness of internal controls through risk-based audit planning and execution
• Develop and maintain a robust audit pipeline, prioritizing high-impact areas and aligning with enterprise risk priorities
• Conduct detailed assessments and interviews to understand business processes and identify control gaps or improvement opportunities
• Collaborate cross-functionally with finance, compliance, legal, and engineering teams to ensure audit recommendations are implemented effectively
• Prepare clear, concise audit reports and present findings to senior leadership and key stakeholders
• Monitor and report on the status of corrective action plans and drive accountability for timely remediation
• Stay current with regulatory developments and internal audit best practices to enhance audit methodologies and maintain compliance

Preferred Qualifications

• CPA, CIA, or other relevant professional certification strongly preferred
• Experience working within multinational organizations or highly regulated industries is a plus
• Ability to work independently and lead audit teams in a dynamic, fast-paced environment
• Strong analytical thinking, attention to detail, and sound judgment in identifying and addressing risk areas
• Proven ability to influence and drive process improvements and control enhancements at an enterprise level
• Demonstrated success in developing and mentoring audit professionals

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program