Senior Manager, Vendor Management

Summary

Join Spring Health, a leading mental healthcare provider, as a Sr. Manager of Vendor Management. Drive the long-term strategy and execution of our operations vendor ecosystem, ensuring operational excellence across Clinical Operations and Care Support. Lead end-to-end vendor lifecycle management, from selection and onboarding to performance monitoring and offboarding. Build scalable processes for vendor evaluations, SLAs, audits, and compliance. Develop and monitor KPIs to assess vendor performance and identify improvement opportunities. Collaborate with cross-functional teams to optimize costs and drive ROI. This role requires a strategic mindset and operational expertise, thriving in a dynamic environment. The ideal candidate will have 5+ years of experience in vendor management, preferably in healthcare or tech-enabled services.

Requirements

• 5+ years of experience in vendor management, operations strategy, consulting, or similar roles; healthcare or tech-enabled services experience strongly preferred
• Demonstrated ability to build structured, scalable processes from the ground up
• Experience managing complex vendor portfolios, including offshore partners, third-party service providers, and technology partners
• Excellent project management, analytical, and cross-functional collaboration skills
• Proficiency in creating dashboards, business cases, and executive-level presentations

Responsibilities

• Execute the strategic roadmap for Spring Health’s external vendor ecosystem
• Lead end-to-end lifecycle management of vendor relationships, including selection, onboarding, contracting, performance monitoring, and offboarding
• Build scalable and repeatable processes that support ongoing vendor evaluations, SLAs, audits, and compliance in partnership with Legal and Compliance teams
• Develop and monitor KPIs and scorecards to assess vendor performance and identify continuous improvement opportunities
• Partner with Finance and Procurement to optimize costs and drive ROI across all vendor engagements
• Collaborate with Operations, Product, and Engineering to ensure vendors support both near-term capacity needs and long-term service innovations
• Implementation of structured vendor governance processes, including standardized scorecards and performance reviews
• Cost optimization and measurable ROI across vendor engagements
• Seamless integration of vendors into Spring Health’s broader operating model, including workforce and quality alignment
• Documented SOPs and workflows for all critical vendor-related processes
• Positive cross-functional feedback on partnership effectiveness and support quality

Preferred Qualifications

• Familiarity with regulatory considerations, contracting, and risk management in healthcare environments a plus
• A growth mindset with a bias toward action, a knack for structured problem-solving, and the humility to build alongside others

Benefits

• Health, Dental, Vision benefits start on your first day at Spring
• You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub ,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes