Senior Manager, IT Support

Summary

Join GoGlobal as a Senior Manager, IT Support and lead a team of IT support technicians, ensuring seamless IT operations. You will collaborate with various teams, troubleshoot issues, and implement solutions to boost productivity. Responsibilities include team management, IT infrastructure maintenance, and process improvement. A Bachelor's degree in a related field and 5+ years of experience in IT support and leadership are required. Proficiency in Windows and Mac operating systems and strong analytical and communication skills are essential. Relevant industry certifications are a plus. GoGlobal offers a results-driven culture, remote/hybrid work options, unlimited vacation, wifi cost coverage, and an annual training allowance.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years’ experience in IT support or a similar role, with 5 years’ experience in a leadership or supervisory position
• Proficient in Windows and Mac operating systems, hardware troubleshooting, and software installation
• Excellent analytical and problem-solving skills
• Strong leadership and team management skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Excellent communication and interpersonal skills

Responsibilities

• Manage and oversee a team of IT support technicians, providing guidance, coaching, and performance evaluations
• Collaborate with cross-functional teams to identify, troubleshoot, and resolve IT issues and provide technical support to end-users
• Oversee the installation, configuration, and maintenance of hardware and software systems
• Maintain and update our IT documentation including IT policies, procedures, and user manuals
• Identify opportunities for process improvements and implement IT solutions to enhance our productivity and efficiency
• Manage the deployment of software updates, patches, and system upgrades
• Stay up-to-date with the latest trends and advancements in IT and recommend innovative solutions to enhance our IT infrastructure
• Manage vendor relationships and contracts related to IT services
• Identify and implement training for the team, get them to attend courses, ensure IT team’s knowledge is updated based on changing tech landscape and conduct training for team and Company
• Software and hardware Asset Management
• Ensure the audit process and standards are adhered to, defended year on year and the ISMS certificate is renewed
• Other duties as assigned by senior management

Preferred Qualifications

Relevant industry certifications (e.g. CompTIA A+, Microsoft Certified IT Professional) are a plus

Benefits

• Remote/Hybrid Work: We embrace flexibility by offering fully remote work opportunities and hybrid options, depending on the country
• Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace
• Wifi: Get your home wifi costs covered, ensuring you are always connected
• Annual training: Benefit from an annual training allowance to further your professional development