Senior Manager, Learning Operations

Summary

Join Docebo, a rapidly growing SaaS company, as a Sr. Manager, Learning Operations! You will oversee the daily management and execution of the organization's learning operations, ensuring successful delivery and optimal learner experience. This role involves managing the Learning Center of Excellence, optimizing processes, managing a team, and collaborating with stakeholders. You will also track key metrics, report on content strategy effectiveness, and communicate with senior leaders. Success requires advanced strategic thinking, analytical skills, and strong project management abilities. Docebo offers a hybrid work model and various benefits.

Requirements

• 6+ years of experience in learning operations, training leadership, or a similar role, preferably within a SaaS technology company
• Bachelor’s degree in Business, Instructional Design, Communication, Adult Learning, Marketing, or equivalent experience
• Advanced project management skills with a proven ability to manage multiple priorities effectively
• Excellent stakeholder management and collaboration skills
• Familiarity with learning technologies, science, and analytics to drive innovative solutions

Responsibilities

• Manage and optimize the operational rhythm of the Learning Center of Excellence including ways of working, tech stack, and processes
• Manage and develop a team to create best-in-class content and deliverables including, but not limited to, e-learning, instructor-led training, webinars, and event presentations
• Oversee vendor relationships and budgets including third-party due diligence processes and executing vendor portfolio rationalization strategies
• Support the Sr. Director, Learning and/or Chief Learning Officer on various executive-level and/or high profile presentations and communication plans
• Track and report on the team’s key success metrics with ownership of the team’s Objectives and Key Results (OKRs) reporting
• Leverage key data to report on the effectiveness of the content strategy, continuously improve the quality of deliverables, and manage team workload
• Collaborate with the Learning Program Managers and internal teams to anticipate upcoming initiatives that require roadmap adjustments for the function
• Balance the needs of the business with maintaining a high bar for content quality, adhering to Docebo Brand guidelines and presenting complex information in a clear, simple, and visually engaging manner
• Communicate effectively with senior leaders, cross-functional teams, and other stakeholders to support key business initiatives
• Serve as an advocate for the Learning organization, enabling internal teams and external customers to engage with Docebo University offerings effectively

Preferred Qualifications

PMP certification

Benefits

• Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
• Employee Share Purchase Plan
• Career progression/internal mobility opportunities
• Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
• WeWork partnership and “Work from Anywhere” program
• Hybrid Office Model