Senior Sales Operations Manager

Summary

Join Signifyd as a Senior Sales Operations Manager and become a strategic partner to our North America sales teams. You will play a vital role in implementing and optimizing processes to enhance overall team productivity. Enable sales teams with the right tools and systems, providing crucial insights to improve the sales funnel and drive new business. Key responsibilities include managing territories and leads, optimizing sales processes, analyzing performance, ensuring bookings accuracy, enabling sales teams on new tools, optimizing the tech stack, documenting best practices, and serving as a central point of contact for revenue-related inquiries. The ideal candidate will have 4+ years of experience in Sales Operations, expertise in Salesforce, and strong analytical and communication skills. This role directly contributes to increased pipeline creation, enhanced bookings, global revenue growth, pipeline visibility, tool adoption, streamlined handoffs, and data accuracy.

Requirements

• 4+ years of progressive experience in Sales Operations, with a strong focus on Enterprise markets
• Proven track record of success in implementing and optimizing sales strategies, processes, and playbooks
• Expert-level proficiency with Salesforce, including report and dashboard creation, data hygiene, and process automation
• Demonstrated experience with sales enablement tools such as Outreach
• Strong analytical skills with the ability to translate data into actionable insights and strategic recommendations
• Experience managing and optimizing sales productivity and performance metrics
• Understanding of the sales funnel and ability to identify and remediate bottlenecks
• Excellent communication and interpersonal skills, with the ability to partner effectively with global sales teams and cross-functional stakeholders
• Experience in documenting processes and best practices
• Fluency in English is required

Responsibilities

• Manage territory assignments and optimize lead/account routing logic based on established Rules of Engagement (RoE) across sales teams
• Lead end-to-end sales process design and optimization, including opportunity stages, exit criteria, and Salesforce pipeline hygiene
• Operationalize sales productivity and performance analytics, tracking key metrics such as outbound sequence effectiveness, meeting-to-opportunity conversion rate, stage conversion rates, deal win rates, time to close won, average deal size, and quota attainment
• Manage the closure of sales opportunities, confirming Annual Contract Value (ACV) calculations to maintain accurate bookings and forecasting
• Enable North America Sales teams on new or updated processes and tools, including CPQ and Outreach
• Optimize the Go-to-Market (GTM) tech stack (e.g., Salesforce, Outreach, ZoomInfo) for efficient sales workflows and high end-user adoption
• Document sales best practices and processes within Confluence
• Serve as the central point of contact for the North America GTM teams for all revenue-related inquiries

Benefits

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag