Senior Manager, Media Production

Summary

Join Airbnb's growing Supply Operations team as a Media Operations, Production Lead! You will lead a global media production operation, overseeing a team responsible for photography and videography. Responsibilities include managing content creators, ensuring high-quality output, and partnering with cross-functional teams. The ideal candidate has 12+ years of experience scaling media production operations in a tech company, strong leadership skills, and a strong financial background. This US-remote eligible position offers a competitive salary and potential for bonus, equity, benefits, and Employee Travel Credits. The role requires managing multiple concurrent workflows and ensuring on-time delivery of high-quality assets. Success in this role demands strong organizational skills, attention to detail, and the ability to manage complex projects.

Requirements

• 12+ years of experience, scaling operations and working with scaled media production operation and creative teams, ideally with experience working within a tech company
• Strong leadership skills, to manage and inspire a global team and share vision to senior stakeholders
• Experience making operational and production contributions at both strategic and tactical levels
• At ease with an ambiguous environment with significant shifts in strategy
• Able to influence product teams and to manage the essential technical aspects and platforms necessary for this media teams effective operation
• Attention to detail while delivering at large scale
• Strong financial background and ability to show return on investment
• Experience developing and optimizing systems, tools, processes, and workflows for creative and production operations
• Experience supporting changes in operational processes and aligning teams to a strategic vision
• Process savvy and ability to audit and streamline easy of working into presentation deck format
• Experience working with global creative teams

Responsibilities

• Lead a matrixed and globally distributed scaled media production operation involving numerous concurrent production workflows outputting multifaceted assets for numerous parts of the business
• Oversee a team responsible for the creation and execution of professional photography and videography shoots, including retouching / editing, as well as the quality of media delivered (by vendors or provided by hosts)
• Ensure quality output of media meets or exceeds creative briefs and/or benchmarks, and improve content, materials, or education of the creator network as needed
• Partner with leaders across the company to ensure the Media Operations team delivers high quality, at a reasonable cost, and high speed
• Manage relationships with partners / third-party vendors to ensure delivery against the agreed upon statement of work
• Manage the network of freelance photographers to make sure the program has the right coverage and skillset to meet the demand
• Manage satisfaction towards the program to ensure high Host NPS scores and strong satisfaction level from the cross functions partners we cater to
• Be a highly tactical operator, detail oriented with a passion for tracking, reporting, finding opportunities to improve and building on processes and systems to help mobilize a global team
• Responsible for driving and managing the production team meetings & gatherings (weekly and monthly) to ensure we elevate hot topics and update project status’ on a regular basis
• Provides solutions to complex challenges within team needs, specifically where there are pinch points and gaps
• Runs weekly production onboardings and ensures new talent is equipped with knowledge of all production focused tools
• Prepares and packages all information regarding budgets and quarterly updates into concise presentation decks with an executive summary format

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits