Senior Manager of Business Applications and Operations

Summary

Join a thriving NetSuite partner as a Senior Manager of Business Applications & Operations. This strategic and hands-on leadership role involves owning and optimizing the company's tech stack for efficient operations. You will lead system implementations, define the applications roadmap, and partner with various departments to improve workflows and data integrity. As the first hire at this level, you'll shape technology leverage and operational streamlining. The role also includes overseeing system governance, vendor relationships, and security compliance (SOC2, GDPR, HIPPA). This position requires a strong background in business applications management and proven leadership in optimizing and scaling business processes.

Requirements

• Bachelor’s degree or equivalent experience in Business Systems, Operations, Information Technology, or a related field
• 7+ years of experience managing business applications and operations, with demonstrated leadership in owning company-wide systems
• Strong understanding of Salesforce, NetSuite, and business automation tools; experience implementing new platforms is a plus
• Proven track record of optimizing and scaling business processes through technology
• Experience in cross-functional leadership, working closely with stakeholders to drive operational improvements
• Strong project management skills, with the ability to manage multiple initiatives simultaneously
• Familiarity with SOC2, GDPR, and HIPPA compliance, risk management, and security best practices
• Excellent problem-solving skills, attention to detail, and ability to thrive in a fast-paced environment
• Ability to effectively communicate complex technical concepts to non-technical stakeholders

Responsibilities

• Own and administer critical business applications, including Salesforce, NetSuite, Microsoft Office 365 (SharePoint, Teams, etc.), HappyFox, Jira, DocuSign, Breezy, Recurly, Asana, Grasshopper, Slack, Zoom, and BigTime
• Lead system implementations, migrations, and enhancements, ensuring seamless adoption and alignment with business goals
• Define and drive the business applications roadmap, identifying and prioritizing technology needs in collaboration with leadership and key stakeholders
• Partner with functional leaders across Sales, Marketing, Partnerships, Customer Experience, Finance, Product, and Engineering to optimize workflows, automate processes, and improve data integrity
• Oversee system governance, ensuring data security, compliance, and system performance standards are met
• Maintain inventory of company laptops and proactively assess purchasing needs. Monitor IT needs in partnership with our managed service provider
• Own and manage external vendor and contractor relationships, ensuring high-quality service and alignment with company needs
• Serve as a key operational leader, ensuring that business processes across the company remain scalable, efficient, and aligned with company strategy
• Support teams by implementing best practices in systems management, business automation, and data flow across platforms
• Establish and manage an intake and prioritization process for system enhancements and process improvements, ensuring alignment with business goals
• Drive cross-functional initiatives to streamline, document, and improve operational processes
• Build and scale the Business Applications function, including hiring, developing, and retaining top talent as the team grows
• Foster a culture of continuous improvement and collaboration, ensuring the team is aligned with business priorities and empowered to drive impact
• Oversee SOC2, GDPR, and HIPPA compliance, ensuring all controls, deliverables, and evidence collection processes are maintained
• Partner with IT, Security, and Compliance teams to ensure all systems are secure and adhere to internal policies and external regulations
• Own the response process for IT security questionnaires from customers and prospects, leveraging compliance knowledge bases to provide accurate and efficient answers
• Work with the Engineering team to conduct and improve annual control tests, including disaster recovery, incident response, and risk management initiatives
• Point of contact for all compliance inquiries; Ensure all employees are properly trained and aware of security compliance responsibilities

Benefits

• Competitive compensation
• Competitive healthcare benefits
• Unlimited vacation
• Internet allowance
• Home office expense reimbursement
• 401(k) employer contributions
• Birthdays off
• Charitable contribution program