Senior Operations Manager, Process Innovation

Summary

Join Alma, a company revolutionizing access to affordable mental healthcare, as a Sr. Operations Manager of Process Innovation. You will lead initiatives focused on process improvements and customer experience enhancements, developing and prioritizing a strategic roadmap to impact key business metrics. This role requires strong collaboration with cross-functional teams, including Product Engineering, Customer Success, and Business Intelligence. You will mentor junior team members and contribute to building a high-performing team. The ideal candidate possesses 5-8 years of operations experience, preferably in healthcare or a high-growth startup, along with people management experience. Alma offers a remote-first work environment and a comprehensive benefits package.

Requirements

• 5-8 years experience working in an operations role preferably within healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup
• At least 2-4 years of people management experience
• Proven experience executing complex strategic and operational initiatives with strong business acumen and deep understanding of business and financial principles
• Track record of driving results in fast-paced, dynamic environments
• Strong problem-solving skills, with the ability to analyze data and provide strategic recommendations
• Expertise in quantitative and qualitative analysis, including building complex Excel models
• Strong interpersonal and communication abilities, paired with a relentless focus on organization, meticulous attention to detail, and excellent project management skills
• Passion for mental health care, Alma’s mission, and diversity, equity, and inclusion

Responsibilities

• Lead initiatives centered on new projects, process improvements, and customer experience enhancements, overseeing execution from discovery to recommendation and implementation
• Develop and prioritize a strategic roadmap of enhancements to drive meaningful impact on key business metrics
• Foster strong relationships with Business Intelligence, Product, and Operational stakeholders across the organization to identify needs and deliver comprehensive solutions
• Mentor junior team members and lay the foundation for building a high-performing team
• Collaborate closely with product leaders to foster strong alignment between product and operations teams
• Drive organization-wide strategic initiatives and manage high-priority escalations

Preferred Qualifications

SQL proficiency

Benefits

• Remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Flexible PTO