EvenUp is hiring a
Senior Manager of Customer Success

Summary

EvenUp is seeking a Senior Manager of Customer Success (West) with at least 2 years of leadership experience in customer success, account management, or a related field to lead their customer success team, develop strategies to drive platform utilization and customer satisfaction, proactively identify opportunities for upselling and cross-selling, establish strong relationships with key clients, collaborate cross-functionally, analyze customer feedback, serve as the voice of the customer within the organization, and stay updated on emerging technologies and best practices in customer success. The role is based in Mountain or Pacific Time Zones.

Requirements

• 5+ years of experience in customer success, account management, or a related field
• At least 2 years in a leadership role
• Based in Mountain or Pacific Time Zones
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Strategic thinker with the ability to develop and execute customer success initiatives
• Ability to travel 1-2 weeks a month for client meetings or industry events, if required

Responsibilities

• Lead and mentor one of our customer success teams (6-10 CSMs), providing guidance, support, and coaching to ensure high performance and professional growth
• Develop and implement strategies to drive platform utilization and customer satisfaction, leveraging data-driven insights and best practices
• Proactively identify opportunities for upselling and cross-selling additional services or features to existing clients
• Establish and maintain strong relationships with key clients, serving as a trusted advisor and advocate for their needs and priorities
• Collaborate cross-functionally with sales, product, and marketing teams to ensure a seamless customer experience
• Analyze customer feedback and data to identify trends, issues, and areas for improvement and develop action plans to address them
• Serve as the voice of the customer within the organization, advocating for their needs and influencing product development and enhancements
• Develop and maintain a deep understanding of EvenUp’s products, services, and industry trends to effectively support and advise clients
• Stay abreast of emerging technologies and best practices in customer success and apply them to enhance the customer experience and drive business results

Preferred Qualifications

• Experience working in a SaaS or technology-driven environment
• Experience working in legal technology or experience in the legal profession

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family
• Flexible paid time off and 10+ holidays per year
• A stipend to upgrade your home office for fully remote roles
• 401k for US-based employees
• EvenUp is an equal opportunity employer