Senior Manager of Customer Success

Summary

Join our client in seeking a Senior Manager of Customer Success to enhance customer satisfaction and retention. Lead a team focused on successful product/service adoption and maximizing customer value. Drive engagement, foster relationships, and ensure a seamless customer journey. Utilize expertise to increase customer loyalty and growth. This role significantly impacts customer relationships and contributes to long-term company success. The position offers a competitive salary and benefits package.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field; MBA preferred
• 5-7 years of experience in customer success or account management, with a proven track record in a leadership role
• Strong understanding of customer success metrics and methodologies
• Excellent communication, relationship-building, and interpersonal skills
• Ability to analyze data to drive decision-making and improve customer outcomes
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment

Responsibilities

• Develop and implement customer success strategies that align with the company’s goals and customer needs
• Lead and mentor a team of customer success professionals to deliver exceptional service and support to clients
• Establish metrics and KPIs to measure customer engagement, satisfaction, and retention rates
• Proactively reach out to customers to ensure they are achieving success and satisfaction with the company's offerings
• Identify opportunities for upselling and cross-selling additional products and services based on customer needs
• Collaborate with internal teams, including sales, marketing, and product development, to enhance customer experiences
• Gather customer feedback and insights to inform product improvements and service enhancements
• Represent the voice of the customer in internal discussions and strategy sessions

Preferred Qualifications

• Experience in SaaS or technology industry preferred
• Familiarity with customer success platforms and analytics tools is a plus

Benefits

• Remote Work
• Permanent Position
• 30-Day Paid Leave
• 5-Day Work Week
• A competitive salary, reflective of your experience: $2,880,000 – $3,840,000
• Health insurance coverage