Senior Manager, Product Analytics

Summary

Join Toast as a Senior Manager of Product Analytics and lead the development of our analytics function from the ground up. You will be responsible for implementing the right tools and frameworks to empower data-driven decision-making across product teams, focusing on the adoption of Amplitude. This foundational role involves consolidating analytics solutions, defining best practices for event instrumentation, and fostering a strong data culture. You will collaborate closely with various stakeholders, build a high-performing team, and drive the analytics strategy. The role offers a remote or hybrid option and is part of the Product Operations team, which aims to empower product teams to build great products efficiently. The position requires significant experience in product analytics and leadership.

Requirements

• 7-10+ years of experience in Product Analytics, Data Analytics, or a related field, with a strong understanding of how analytics supports product development
• Hands-on experience with product analytics tools (Amplitude is a must) and data querying languages (e.g., SQL, Python, R)
• Proven ability to lead an organization-wide Amplitude implementation, including tool adoption, instrumentation best practices, and stakeholder training
• Deep understanding of A/B testing methodologies, event tracking, and behavioral analytics
• Strong leadership and influence skills, with experience driving alignment across Product, Engineering, and Data teams
• Excellent communication and storytelling skills, capable of distilling complex data into clear, actionable insights for stakeholders at all levels
• A self-starter mindset, excited to build something from scratch and evolve it over time
• Experience managing analysts, with a desire to build and lead a team in the future

Responsibilities

• Define and implement the Product Analytics strategy, aligning with Product and Engineering leadership to ensure teams have the right data and insights to make informed decisions
• Assess the current analytics infrastructure, identifying gaps and opportunities to implement scalable tooling, dashboards, and data frameworks
• Lead the implementation and organization-wide adoption of Amplitude, ensuring seamless integration and proper event tracking across all product lines
• Develop standards and best practices for Amplitude instrumentation, experimentation, and reporting to maximize its impact
• Partner with Product teams to architect their event tracking, develop measurement strategies, and create dashboards to track product success using Amplitude
• Own and drive the analytics roadmap, prioritizing initiatives that enhance product insights and decision-making
• Work cross-functionally with Engineering, Business Intelligence, and Data Platform teams to ensure a unified approach to analytics
• Educate and evangelize data-driven decision-making, ensuring Product Managers and stakeholders have the skills and tools they need to self-serve analytics within Amplitude
• Lay the foundation for team growth, with the opportunity to hire and lead a team of product analysts as the function scales

Benefits

• Competitive compensation and benefits programs
• Remote or hybrid work option (2 days a week in Boston office if hybrid)
• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits (details available at https://careers.toasttab.com/toast-benefits)
• Pay Range: $147,000 — $235,000 USD