Senior Manager, Product Design

Summary

Join ServiceNow as a UX Design leader and change the way people work. You will oversee a portfolio of products, mentor subordinates, and collaborate with Product and Engineering teams. Responsibilities include conducting user research, developing design documents, leading rapid iteration of designs, and ensuring a cohesive experience across the ServiceNow ecosystem. You will leverage AI and mobile technology in your designs and contribute to the company's design system. The ideal candidate has extensive UX design experience, proven leadership skills, and expertise in design tools. A strong portfolio showcasing your design process is required.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Minimum 5+ years of experience managing people and/or leading design teams
• Minimum 9+ years of experience in UX Design and/or Interaction Design field
• Enterprise product design experience in one of the following verticals: IT, Security Operations, Customer Service Management, Human Resources, Performance Analytics, or Consumer Brands
• An inspiring portfolio representing the process you follow to build insanely great experiences
• Expert with Sketch, Photoshop, or other design tools
• Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools
• Must have strong written and verbal English communication skills
• Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
• Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment
• Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos

Responsibilities

• Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology
• Oversee a portfolio of products, while acting as a mentor & manager to subordinates
• Work closely with Product and Engineering from strategic definition, planning, architecture, and innovation through tactical execution of the Product Roadmaps
• Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
• Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
• Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
• Lead your team through rapid iteration of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
• Oversee your team's work: detailed mockups, prototypes and behavior specifications
• Understand the company's Design Systems, encourage their application, and contribute to their further development and maintenance
• Participate in documentation development process such as user experience specifications, testing and evaluation

Preferred Qualifications

• Knowledge of web design technologies (HTML, CSS)
• Experience working in an agile or incremental manner
• Experience working with tools such as ServiceNow, Miro, or Abstract
• Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines