Senior Manager, Product Management

Summary

Join ServiceNow as a Senior Manager of Product Management for Search AI and lead the development of advanced search and conversational AI capabilities. Guide cross-functional teams, define product strategy, and drive adoption of AI-powered search technologies. Lead a small team and integrate user insights to ensure customer-centric solutions. This role is crucial in shaping the future of ServiceNow's intelligent platform, focusing on creating richer, more intuitive conversational experiences. You will drive product strategy for search and retrieval augmented generation (RAG), and work with ML research, engineering, UX research, and design teams. This high-impact role offers the chance to shape how search powers conversational experiences.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 10+ years experience managing multiple teams or a larger team, preferably managing junior leaders
• 8+ years of software product management experience, ideally building Search / RAG products
• Proven ability to deliver high quality features at speed
• Strong prioritization skills and the discipline to focus on high-impact activities
• Experience capturing and defining product requirements and transforming them into a roadmap
• Ability to work cross functionally, with Engineering, UX and Design teams
• Deep customer empathy and a track record delivering customer-centric solutions
• Expertise in synthesizing qualitative and quantitative data to validate hypotheses, measure success, and inform product direction
• Experience navigating ambiguity, identifying underlying problems, and clearly articulating tradeoffs around potential solutions

Responsibilities

• Drive product strategy for search, retrieval augmented generation (RAG), and question-answering capabilities that sets us up for success as we look to grow to $30B+ in revenue
• Drive development and secure buy-in for a product direction that identifies, defines, and supports the overall product narrative and direction. Assume ownership of outcomes
• Facilitate cross-functional teams that comprise ML research, engineering, user experience research, and design partners to bring high-quality products to life
• Drive crisp clarity within Engineering teams about outcomes, requirements, scope, and timelines
• Integrate user research, customer pilots, and market analysis into product requirements to enhance user and customer satisfaction
• Translate complex problems into clear and compelling requirements
• Forge partnerships with other product teams to drive adoption of search and GenAI capabilities
• Establish and refine metrics and framework for measuring the quality and value of search and GenAI
• Stay informed of search's broad product strategy and priorities to ensure the platform team always anticipates and meets customer goals
• Lead a team of 2-4 Product Managers

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs