Remote Senior Manager, Production Operations Quality Assurance
at Oscar

Summary

Join Oscar's Center of Excellence team as a Senior Manager, Production Operations Quality Assurance. You will support teams in driving best-in-class service-focused operations by designing and assessing operational frameworks.

Requirements

• 6+ years of experience coaching, developing, managing and scaling large teams
• 5+ years experience using data and metrics to drive process and program improvements
• 4+ years experience working in a collaborative environment with a diverse set of people
• 4+ years experience implementing operational excellence - Lean Six Sigma

Responsibilities

• Develop and maintain the critical skills necessary to support a best-in-class lean operation while influencing future business decisions
• Anticipate, overcome, and prevent recurrence of complex problems and roadblocks in an efficient and effective manner
• Create routines that drive cross-functional collaboration within and outside of department
• Establish a vision of clarity and ensure stability and scalability within the direct area of influence
• Demonstrate the proper approach with implementation of Total Quality Management/Quality Assurance tools both internal to the organization and aligned to industry standards and best practices
• Development and implementation of core metric tracking and tool utilization present in a LEAN-based operational environment
• Provide effective direction, mentorship, and influence regarding the necessity of quality measurement and improvement work
• Develop and maintain appropriate bench strength and develop organizational talent through clear goals and healthy accountability
• Demonstrate substantial levels of resilience and adaptability in a place of ambiguity
• Compliance with all applicable laws and regulations

Benefits

• Full-time employees are eligible for benefits including: medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements