Senior Manager, Professional Services

Summary

Join Twilio as a Senior Manager, Professional Services Sales and become a global leader in a growing organization. You will be responsible for global Professional Services bookings targets, acting as a player-coach, driving results through personal sales and team leadership. Close collaboration with Twilio sales and Professional Services leadership is crucial for identifying opportunities and scaling the organization. The role involves managing a team, fostering a positive culture, and navigating complex sales, staffing, and delivery considerations within a fast-paced environment. This remote role, based in the UK, requires approximately 25% travel. Twilio offers competitive pay and benefits.

Requirements

• 8-12 years of professional experience in software, professional services, and/or contact centre, with 5+ years experience selling or directly supporting the sales process for a services practice
• Have managed a team of individual contributors and have proven experience in services and/or sales operations and ability to leverage your professional experience to help develop others
• Ability to work within a high-velocity deal team with a globally diverse set of deal team members, and adaptable in a work environment that has a start-up mentality
• Comfortable carrying bookings targets
• Experience around contact center software/services and/or custom application development and/or the ability to pick up on new technologies, new products and new industries quickly
• Able to draft a high level solution architecture and quickly identify complexity, risk and dependencies
• Excellent communication and presentation ability with the ability to quickly earn trusted-advisor status with internal stakeholders and clients alike

Responsibilities

• Supports the front line of the Professional Services team responsible for fostering positive relationships with both our product sales teams and our customers
• Working with a wide array of personas consisting of c-suite leaders, IT leadership, project managers, contact centre management, and developers alike
• Working in the services field in enterprise-scale implementations
• Manage and develop a team with a focus on results and fostering a team culture that inspires excellence, fosters development and encourages collaboration
• Working within the Twilio Professional Services organisation to manage a sometimes complex balance between sales, staffing and delivery considerations
• Working in a fast paced environment with a variety of sales, growing as a manager and leader in your career

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program