Senior Professional Services Engineer

Summary

Join NICE as a Senior Professional Services Engineer, a customer-facing, billable role requiring specialized expertise in NICE products and the contact center industry. You will engage customers consultatively, manage projects, configure products, and coordinate inter-departmental activities. This position demands both technical and business skills, including managing customer expectations, developing proposals, and conducting cost-benefit analyses. You will also mentor junior staff and contribute to the development of client information management standards. The ideal candidate possesses a BS/BA in a technical or business field, 7+ years of relevant experience, and a strong analytical and team-oriented approach. NICE offers a dynamic environment and the opportunity to work with leading-edge technologies.

Requirements

• BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required
• 7+ years of professional experience beyond education requirements above

Responsibilities

• Provide Staff-level technical configuration and, in some cases, programming as required
• Provide process, data and object modeling in a variety of application and database environments
• Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications
• Provide technical architecture leadership, analysis, design, development, and enhancement
• Maintain Staff-level expertise and currency in industry leading contact center technologies
• Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects
• Develop costing proposals for projects, perform risk analysis, and manage change control
• Provide business analysis, business area assessment, user needs analysis and business systems design for major projects
• Conduct comprehensive cost/benefit analysis and prepare business cases for projects
• Present a professional image in conduct, attitude and attire
• Assist with the development of client information management standards and evaluation of technology trends
• Contribute to business area assessment, user needs analysis and business systems design
• Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects
• Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team

Preferred Qualifications

• MBA preferred
• Prior consulting experience