Senior Professional Services Consultant

Summary

Join Ivanti's Professional Services team as a Consultant and contribute to delivering innovative IT solutions that exceed client expectations. You will be responsible for analyzing client needs, designing scalable solutions, implementing and testing Ivanti Service Manager (ISM), and providing ongoing support and optimization. This global role requires collaboration with various teams and may involve shift work to accommodate different time zones. Success in this position requires strong technical skills, experience in service management, and excellent communication abilities. The company offers a supportive environment focused on professional development and career growth.

Requirements

• Have at least 3 years of relevant experience in which 2 years is customer-facing positions as a professional services consultant
• Be strong in infrastructure architecture and design of complex Service Management solutions
• Have strong practical Windows systems administration skills
• Have familiarity with Service Management concepts, processes and standards
• Have understanding of modern IT production data centre and hosting operations including virtualization and ideally cloud platforms
• Have a good practical understanding of Web-based application delivery, including IIS server platforms
• Have experience with supporting technologies such as Load Balancing, DNS, Firewalls
• Have some scripting knowledge; Javascript, Powershell, and optionally Python
• Have integration knowledge; JIRA, REST API
• Have excellent communications and interpersonal skills

Responsibilities

• Participate in workshops to perform detailed requirements analysis, information gathering on client expectations and technical baselines for writing or technical review of Statements of Work and production of detailed requirements definitions
• Assist in writing or validating the scope of work and technical assumptions of Statements of Work
• Produce high quality, scalable designs based on functional requirements, customer environments and standards and current best practices
• Perform consultation, implementation, testing, documentation, and knowledge transfer for billable engagements
• Support customers with pilot and production implementation and rollout
• Perform in-depth troubleshooting and analysis activities against both Ivanti and peripheral technologies to establish problem cause and recommend solutions
• Lead customer handover workshops and orientation sessions
• Perform health assessments of customer implementations and provide recommendations
• Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate
• Work with the Ivanti Professional Services organization to maintain both company and departmental goals
• Maintain and develop knowledge of the Ivanti Service Manager (ISM) solutions portfolio and specific practice area offerings
• Conduct consulting engagements and deliver solutions in a timely and effective manner
• Help to document best practices in developing and deploying Ivanti Service Manager (ISM) and feed them into our knowledge base for reuse by customers and partners
• Provide regular updates/reports to both the project and account teams

Preferred Qualifications

• Have completed ITIL certification
• Have SQL Server knowledge
• Have knowledge of other ISM products; ServiceNow, Cherwell