Senior Manager, Quality & Regulatory Standards

Summary

Join Multiverse, a leading upskilling platform, as the Quality and Regulatory Excellence Lead. This unique opportunity involves owning the quality strategy, developing supporting systems, and driving continuous improvement across teams. You will oversee inspection and audit readiness, partner with regulators like Ofsted and the DfE, and utilize data-led decision-making to shape quality measurement and delivery. The role includes building a high-performing team, influencing a mission-driven business globally, and ensuring regulatory compliance. You will monitor program quality data, review performance metrics, and identify trends in apprentice attainment, coach performance, and DEI factors. This position requires strong leadership, project management, and data analysis skills.

Requirements

• Experience of working within a quality assurance background within education, preferably within apprenticeships
• Have a strong understanding of all regulatory requirements in relation to apprenticeships (such as the Apprenticeship Funding Rules, Apprenticeship Accountability Framework, ITP Financial Handbook and Ofsted inspection frameworks/toolkits)
• Proven track record in setting up strong internal education audit functions
• Excellent project management skills
• Comfortable working with large data sets, analysing and producing reports on such data
• Strong relationship builder and leadership skills
• Strong presentation and chairing skills
• Ability to hold cross-functional stakeholders to account on improvement projects
• Have a strong eye for detail

Responsibilities

• Monitor and evaluate the regulatory quality of all provisions at Multiverse, applying and iterating in-house frameworks that are informed by regulatory bodies
• Set, review and report progress on the Multiverse Quality Strategy & Oversight Plan
• Deliver against the reporting requirements of key regulators (e.g., annual self-assessment for Ofsted,) ensuring that these are aligned with Multiverse’s strategic needs and drive continuous improvement
• Collaborate with the wider Governance Team to ensure our regulatory commitments are fulfilled, including timely data reporting, regular internal review processes, and facilitating internal governance meetings
• Drive our funding compliance scrutiny function and governance self-assessments in line with the ITP Financial Handbook obligations to ensure that meaningful recommendations and improvements can be made
• Partner with the Data & Insights team to monitor programme quality data, review performance metrics against targets, and identify trends in areas such as apprentice attainment, coach performance, and Diversity, Equity, and Inclusion (DEI) factors
• Utilise our management information system to develop both regular and ad hoc reports, producing a comprehensive monthly overview of our Governance framework, including communication across critical stakeholders
• Take ownership of the continuous improvement cycle, collaborating with stakeholders and business partnering to identify best practices and areas for quality enhancement in programme delivery and learning. To conduct quality assurance activities in line with the Governance framework
• Be a key collaborator in the development and implementation of a robust programme review process
• Build and develop a strong team that enables other functions to build and deliver strong and robust products, fostering a high-performance culture and run frictionless systems
• Be the lead and driving force for our audit and inspection readiness planning
• Co-own key relationships with our regulators (such as the DfE, Ofsted and OfS) alongside the Head of Governance

Preferred Qualifications

Desirable to have an understanding of the Office for Students’ Conditions of registration

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
• Hybrid & remote work offering - with 1 weekly visit to the London office and the opportunity to work abroad 45 days a year
• Team fun - weekly socials, company wide events and office snacks!