Senior Manager, SecOps

Summary

Join Coalfire as a Technical Senior Manager to lead Security Operations, overseeing SIEM management, continuous monitoring, and vulnerability management. You will balance hands-on technical work with team management, acting as a technical escalation point and collaborating with internal teams. This role requires strong technical expertise in SIEM and vulnerability management tools, experience managing teams, and a passion for problem-solving. You will mentor engineers, contribute to technical solutions, and ensure operational excellence. Coalfire offers a flexible work model, competitive perks, and benefits, including paid parental leave, flexible time off, and training reimbursement.

Requirements

• 7+ years of hands-on experience in technical roles, such as engineering or operations
• Proven ability to manage operational processes and handle escalations
• Experience balancing individual contributor work with team oversight
• Strong technical expertise with SIEM platforms (e.g., Splunk, ELK, SumoLogic) and vulnerability management tools (e.g., Nessus, Qualys, Burp)
• Proven ability to troubleshoot and resolve complex technical issues in high-pressure environments
• Hands-on experience with cloud platforms (AWS, Azure, or GCP) and their associated security practices
• Solid understanding of security compliance frameworks (e.g., FedRAMP, SOC, HIPAA)
• Ability to mentor and guide team members while contributing to technical solutions
• Strong written and verbal communication skills, particularly in documenting and sharing technical insights

Responsibilities

• Act as the primary technical escalation point for complex operational issues, ensuring quick and effective resolutions
• Maintain and optimize critical systems, including SIEM platforms (e.g., Splunk, ELK, SumoLogic, Sentinel), Anti-Virus tools (Trend Micro Deep Security Manager, Microsoft Defender, Crowdstrike) and vulnerability management tools (e.g., Nessus, Qualys, Burp)
• Monitor and improve the team’s use of automation and monitoring tools to drive operational efficiency
• Analyze and resolve system performance issues, ensuring compliance with security and operational standards
• Participate in incident response and post-mortem analysis to identify root causes and prevent recurrence
• Manage a team of engineers, divided into SIEM and SecOps specialists, fostering a high-performing and engaged team culture
• Mentor and support the professional growth of engineers through training, feedback, and career development planning
• Assist with hiring, onboarding, and retention to ensure team stability and growth
• Oversee day-to-day delivery of security services, ensuring operational consistency and high-quality outcomes
• Track and optimize key metrics such as incident response times, operational efficiency, and compliance posture
• Develop and refine processes for incident response, vulnerability remediation, and compliance reporting
• Work with cross-functional teams, including consulting teams, SREs, and professional services teams, to improve service delivery

Preferred Qualifications

• Experience working in professional services or managed services environments
• Background in customer-facing roles, such as technical support or escalation management
• Certifications in cloud platforms (AWS, Azure, GCP) are or security tools (e.g., Splunk, Nessus) are preferred but not required
• Familiarity with IT frameworks such as ITIL or TOGAF
• Basic experience with automation tools (e.g., Terraform, Ansible)
• Experience with Anti Virus tools (e.g. Trend Micro DSM, Crowdstrike, Microsoft Defender)
• Experience with Agile delivery practices or lightweight project management tools

Benefits

• Flexible work model
• Paid parental leave
• Flexible time off
• Certification and training reimbursement
• Digital mental health and wellbeing support membership
• Comprehensive insurance options