Senior Manager, Service Support - Dedicated Drivers

Summary

Join Airspace as the Sr. Manager, Service Support - Dedicated Drivers and lead the support functions for the Dedicated Driver program. You will manage and mentor support teams, develop performance and efficiencies through KPIs, and manage training and development. Daily operations supervision, process optimization, and scalable business rhythms development for metric analysis are key responsibilities. Financial processing tasks and collaboration with cross-functional teams are also required. The role involves setting and executing the support strategy in partnership with the Director of Dedicated Drivers. Airspace offers a competitive salary and bonus structure.

Requirements

• 5+ years of experience in team management
• Proven ability to develop & implement support based initiatives
• Ability to partner with cross-functional team to drive positive outcomes in service
• Experience working in an environment where work activities require rigorous process adherence
• Ability to develop teams and people to achieve their full potential
• Strong communication skills (both verbal and written)
• Detail-oriented and excels at active listening
• Time-management skills and multitasking ability
• Tech-driven, experience with software support

Responsibilities

• Partner with Director of Dedicated Drivers to set focus for and execute on Airspace’s Dedicated Driver support strategy
• Lead, manage, and mentor the Dedicated Driver support teams
• Develop core team’s performance and efficiencies through general support focused and individual KPI’s
• Manage training and development for all support functions
• Supervise daily operations and identify opportunities to optimize processes
• Develop scalable business rhythms to monitor and analyze support metrics to (1) identify areas for improvement (2) address recurring issues (3) develop & implement solutions
• Manage daily financial processing tasks
• Partner with Revenue, Product, Ops, and Finance to define and improve the Dedicated Driver support experience

Preferred Qualifications

• Deep understanding of time-critical logistics, Business Operations, and process improvement
• Humble, positive service-based leader

Benefits

$115k + 10% bonus target (split 50/50 individual/company)