Senior Manager, Site Reliability Engineering

Summary

Join ServiceNow as a Senior Manager of Site Reliability Engineering (SRE)! In this role, you will lead a team of engineers, focusing on maintaining and improving the reliability, scalability, and performance of ServiceNow's cloud infrastructure. Responsibilities include team management, driving automation, collaborating with partner teams, and acting as crisis management. You will analyze existing processes, provide training, and onboard new hires and technologies. The ideal candidate possesses hands-on technical skills in Linux, databases, systems, and coding, along with experience in team management and cloud operations. A background in integrating AI into work processes is a plus.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Hands-on technical skills in Linux, databases, systems and coding
• Experience in team management
• Design and implementation of monitoring solutions for large and scalable environments
• Experience with cloud operations, follow-the-sun and geographic distributed teams
• Experience working in software, platform and infrastructure delivered as a service
• Knowledge of principles and methods involving ITIL v3
• Outstanding interpersonal skills and strong communication skills, both written and verbal
• Uncompromising attention to detail

Responsibilities

• Team management, career development, project prioritization and performance review
• Drive a culture of intolerance to manual activities that promotes automation efforts
• Drive initiatives with partner teams to improve the reliability of the infrastructure
• Act as crisis management to orchestrate actions towards sustainable solutions
• Analysis and evaluation of existing processes to drive continuous improvement and efficiencies
• Provide training and support to partner teams that interface with SRE
• Onboarding of new hires to enable their success in their roles
• Onboarding of new technologies, systems and automation into the team

Preferred Qualifications

• RHCE
• CCNA
• ITIL or other industry certification