Senior Manager, Solution Consulting

Summary

Join ServiceNow's Customer Workflow Industry Solution Consulting group as a leader, guiding aligned teams and regions to surpass sales and other goals. You will ensure your team of industry Solution Consultants (SCs) effectively engage with customers, solve their business and technical problems, and deliver high-quality presentations and demonstrations. Responsibilities include developing team members, maintaining a recruiting pipeline, collaborating with regional sales managers, and providing hands-on support to SCs. You will also manage resources, evaluate team performance, and develop training curriculums. This role requires experience in a fast-growing technology company selling enterprise business applications, specifically within the Customer Experience/Customer Service domain, along with proven presales team management skills.

Requirements

• Experience working in a fast-growing technology company selling enterprise business applications ideally with an emphasis on Customer Experience/Customer Service in a variety of Industries
• 7 years’ experience in presales
• Experience managing presales teams as 1st line management
• Deep experience in the Manufacturing, Technology, or Telco industry and experience selling and gaining access to customers’ senior management and decision makers
• Understanding of standard approaches to coaching, mentoring and management of individual contributors
• Ability to motivate and inspire a growing team of Presales Solutions Consultants
• Experience in Value Based Selling or Solution Selling
• A thorough understanding of the SaaS Market space, the value differentiators of PaaS based solutions and a broad understanding of Service Management practices

Responsibilities

• Lead your aligned teams and regions to exceed sales and other goals
• Ensure your team of industry Solution Consultants (SCs) demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend, and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
• Work with regional sales managers to prioritize regional Solution Consulting efforts; including helping with territory planning, pipeline building, account, and opportunity planning
• Work with extended teams like field marketing, architects, customer success and customer outcomes to ensure a holistic sales approach to both new customers and renewal sales
• Be “hands-on” to help your SCs with technical or industry expertise. Be the executive sponsor or deal-champion for relevant accounts/ deals
• Assign resources to sales opportunities and consistently evaluate progress against goals. Help escalate issues to remove any roadblocks for the team
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organization
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc

Preferred Qualifications

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!