Senior Solution Consultant, Customer Workflows

Summary

Join our Solution Consulting team as a member of our Customer Workflows product sales, supporting revenue growth with technical expertise.

Requirements

• 3-5 years of pre-sales solution consulting or sales engineering experience
• 1-2 years of experience with Customer Service, Customer Experience, workflow, Field Service or BPM software
• Ability to provide compelling presentations and product demonstrations both virtually and in person, with travel, when we get back to face-to-face meetings
• Creative problem-solving skills with a flexible mindset and a desire to work in a fast-paced high growth organization
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence

Responsibilities

• Work in Customer & Industry Workflows, one of ServiceNow’s fastest growing business units
• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• Experience creating customer value across several customers in many industries

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs