Senior Manager, Solution Consulting

Summary

Join ServiceNow's Solution Consulting team as a presales leader, managing a team of Solution Consultants focused on strategic system integrator accounts. You will develop and execute account growth plans, collaborate with various teams on go-to-market strategies, and manage your team's career development and performance. This leadership role requires extensive experience in presales solution consulting, managing teams in a matrixed organization, and building strong customer relationships. The ideal candidate possesses strong analytical, communication, and leadership skills, along with a proven track record of success in the technology or system integrator consulting market. ServiceNow offers a competitive compensation package including base pay, equity, variable compensation, and benefits such as health plans, 401(k), and flexible time away.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Bachelor's Degree or equivalent
• 8 or more years of experience in presales solution consulting
• 5 or more years of experience leading individual contributors in a matrixed presales organization
• A commitment to continuous learning and innovation, and the ability to coach, mentor and lead change
• Extensive experience managing multi-tiered customer relationships
• A consistent record of meeting and exceeding regional team quotas
• Experience attracting, retaining, and developing high-performing talent through assessing, hiring, onboarding, coaching, and development
• Experience managing a growing team across different geographical locations
• Strong knowledge and demonstrated skills in presales, customer presentations, and relationship building
• Good technical skills and knowledge of enterprise software platforms
• Strong analytical and reporting capabilities to derive insights and drive positive results
• Proven track record of selling solutions to the technology or system integrator consulting market
• Excellent organization, communication, teamwork, presentation, problem-solving, and time management skills
• A professional attitude, strong work ethic, humility, and excellent team-building, communication, and listening skills

Responsibilities

• Lead a team of Solution Consultants in pre-sales best practices for large strategic customers
• Develop and execute a plan to grow strategic accounts in the region
• Collaborate with Sales, Industry Solutions, Field Marketing, Customer Success, Professional Services, and Global Partners & Channels to align on go-to-market strategy
• Utilize a matrixed sales structure to incorporate solution consulting specialist teams as an extension of the core SC teams
• Manage your team's career development and performance
• Ensure operational excellence in all business aspects
• Serve as a trusted advisor and leader, engaging directly with customers
• Establish and maintain internal and customer relationships
• Drive customer success and value realization in your region
• Lead strategic initiatives to achieve positive business outcomes

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs
• Base pay of $149,250 - 246,300
• Equity (when applicable)
• Variable/incentive compensation