Senior Manager, Strategic Accounts

Summary

Join Twilio's Strategic Accounts team as a Sr. Manager, leading the Healthcare & Life Sciences Enterprise team in North America. This leadership role involves developing new revenue opportunities, managing a team of up to 10 Account Executives, and forecasting sales activity. You will mentor and develop the sales team, participate in client meetings, and collaborate cross-functionally. The position requires significant HLS sales experience and a proven track record of success. This remote role, based in a Pacific Time zone state, offers competitive pay and benefits.

Requirements

• 2+ years of HLS selling experience (4+ preferred)
• A leader who lives the Twilio Magic and has a demonstrated track record of success. You should feel comfortable with selling a platform or SaaS, but if you have experience with Contact Centers, Messaging, Call Tracking and other communication solutions even better
• Customer focused, metrics driven, embraces a consultative sales philosophy, and is passionate about helping his/her team succeed
• You have experience building teams, managing all monthly forecasting, and can support fiscal planning and revenue tracking for all major accounts in the region
• Our customers are often application owners, software engineering leaders, product managers, entrepreneurs, and line of business owners. You must love talking to all types of customers about building their businesses and helping them drive innovation across many different types of use cases centered around how our customers communicate with their customers

Responsibilities

• Help your Account Executives develop relationships with their strategic customers where we spend time learning about their needs, and then through consultation develop a strategic plan to help their service thrive through the use of Twilio’s holistic customer engagement platform inclusive of both communications and data products
• Support your team by helping them build and progress pipeline, work across functions (Finance, Marketing, Product) to execute complex deals and lead strategic prospect and customer meetings
• Forecast your team overachieving on their goals and deftly present your guidance to your RVP and VP
• Share best practices and knowledge with the extended team to produce optimal results for the region
• Be responsible for ongoing mentoring and development of the sales team which includes recruiting, hiring and training new team members on the sales process
• Report on sales activity and forecast to senior sales management

Preferred Qualifications

4+ years of HLS selling experience

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Commissions